Senior Site Reliability Engineer — E-commerce Platform

TikTok; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

TikTok is seeking an experienced Site Reliability Engineer to join the TikTok Shop team in Singapore. You will work on building and maintaining high-performance, scalable services, focusing on reliability, observability, and cost efficiency.

Role involves cross-team collaboration across time zones and regions, disaster recovery planning, on-call incident response, and developing tools to enhance platform stability and performance. Relevant scripting and programming experience are essential.

Qualifications

• Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
• 5+ years of experience in one or more programming languages (such as Java, C++, Go), or scripting experience with Shell/Python.
• Familiarity with e-commerce business, common network and access layer faults, and relevant construction experience.
• Professional knowledge in operation, deployment, high availability, and quality assurance of large-scale distributed systems, with a strong sense of responsibility and strong problem analysis and solving skills.

Responsibilities

• Focus on TikTok Shop business, provide SRE solutions that cater to actual business scenarios based on cross-team, cross-timezone, and cross-region collaboration mechanisms.
• Participate in building disaster recovery capabilities for TikTok Shop, offering end-to-end disaster recovery solutions to ensure the ability to switch over during extreme failure scenarios.
• Continuously enhance the core capabilities of TikTok Shop SRE in terms of stability, efficiency, cost, and security, and participate in the operation of key metrics (including incident recall rate, SLI, MT TD, MTTR, resource utilization, etc.).
• Promote the design and implementation of operation and maintenance tools and platform solutions to improve the infrastructure capabilities of the TikTok Shop platform.
• Participate in on-call duty, respond to performance and availability issues, resolve problems, and minimize downtime as much as possible.

Skills

Java, C++, Go

Shell/Python

Education

Bachelor's or higher in Computer Science / IT

Job description

TikTok is seeking an experienced Site Reliability Engineer to join the TikTok Shop team in Singapore. You will work on building and maintaining high-performance, scalable services, focusing on reliability, observability, and cost efficiency.

Role involves cross-team collaboration across time zones and regions, disaster recovery planning, on-call incident response, and developing tools to enhance platform stability and performance. Relevant scripting and programming experience are essential.