Senior Shipping Operations & Customer Service

trust recruit pte. ltd.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Trust Recruit Pte Ltd in Singapore is seeking a logistics coordinator to manage import, export and transshipment procedures while maintaining clear communication with customers and handling administrative tasks efficiently.

You will operate Portnet and related systems to ensure smooth cargo processing, respond promptly to emails, address customer enquiries by phone, and perform accurate data entry and document creation using Word, Excel and PowerPoint.

Qualifications

• Strong communication and data-entry abilities.
• Ability to manage multiple tasks with accuracy.
• Customer-facing experience is a plus.
• Proactive problem-solving and resilience under pressure.

Responsibilities

• Manage import, export, and transshipment procedures using Portnet and related systems to ensure smooth cargo processing
• Respond promptly and accurately to a high volume of emails daily to maintain effective communication
• Address customer enquiries patiently over the phone to provide clear information and resolve concerns
• Remain calm under pressure and apply problem-solving skills to resolve operational issues effectively
• Perform accurate data entry and create documents using Word, Excel, and PowerPoint to support shipping operations
• Demonstrate a positive work attitude to contribute to a productive and collaborative team environment

Skills

Communication

Data entry

Customer service

Problem solving

Tools

Portnet

MS Word

MS Excel

MS PowerPoint

Job description

Trust Recruit Pte Ltd in Singapore is seeking a logistics coordinator to manage import, export and transshipment procedures while maintaining clear communication with customers and handling administrative tasks efficiently.

You will operate Portnet and related systems to ensure smooth cargo processing, respond promptly to emails, address customer enquiries by phone, and perform accurate data entry and document creation using Word, Excel and PowerPoint.