Senior ServiceNow Developer (ITOM / ITSM)

Ambition; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Ambition in Singapore seeks a Senior ServiceNow Developer to drive enterprise digital transformation. You will design and implement ITOM and ITSM solutions, configure Discovery, Service Mapping, and CMDB, and lead workshops with business and technical stakeholders.

The role requires strong collaboration with infrastructure, cloud, and security teams, plus hands-on REST/SOAP integrations and platform governance. Join a growth‑oriented team delivering scalable ServiceNow solutions.

Qualifications

• Minimum 5 years of hands-on ServiceNow development and implementation experience.
• Strong experience in ITOM (Discovery, Service Mapping, CMDB) and ITSM modules.
• Experience engaging with infrastructure, network, cloud, and security teams.
• Strong stakeholder management, communication, and problem-solving skills.
• Ability to independently drive workshops, requirement gathering, and solution design.

Responsibilities

• Design, develop, and implement ServiceNow ITOM and ITSM solutions.
• Configure Discovery, Service Mapping, CMDB, Vulnerability Response, AIOps, and related modules.
• Gather requirements and conduct workshops with business and technical stakeholders.
• Develop integrations using REST, SOAP, Flow Designer, and IntegrationHub.
• Support MID Server configuration, CMDB governance, and platform optimization.
• Provide technical guidance, troubleshooting, and best practice recommendations.
• Collaborate with project teams to ensure successful solution delivery.

Skills

ServiceNow Development

ITOM ITSM

Discovery

Service Mapping

CMDB

REST

SOAP

Flow Designer

IntegrationHub

MID Server

Stakeholder Management

Tools

CSA

CIS – ITSM

CIS – Discovery

CIS – Service Mapping

Event Management

Job description

We are seeking an experienced Senior ServiceNow Developer to join a growing team supporting enterprise digital transformation initiatives. This role is ideal for professionals with strong expertise in ServiceNow ITOM, ITSM, Discovery, Service Mapping, and CMDB, who enjoy working closely with customers, infrastructure teams, and stakeholders to deliver scalable solutions.

Key Responsibilities

• Design, develop, and implement ServiceNow ITOM and ITSM solutions.
• Configure Discovery, Service Mapping, CMDB, Vulnerability Response, AIOps, and related modules.
• Gather requirements and conduct workshops with business and technical stakeholders.
• Develop integrations using REST, SOAP, Flow Designer, and IntegrationHub.
• Support MID Server configuration, CMDB governance, and platform optimization.
• Provide technical guidance, troubleshooting, and best practice recommendations.
• Collaborate with project teams to ensure successful solution delivery.

Requirements

• Minimum 5 years of hands-on ServiceNow development and implementation experience.
• Strong experience in ITOM (Discovery, Service Mapping, CMDB) and ITSM modules.
• Experience engaging with infrastructure, network, cloud, and security teams.
• Strong stakeholder management, communication, and problem-solving skills.
• Ability to independently drive workshops, requirement gathering, and solution design.

Preferred Skills

• Experience in Customer Service Management (CSM) and/or Field Service Management (FSM).
• Knowledge of CSDM, IRE, Service Graph, and platform governance.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) – ITSM
• CIS – Discovery, Service Mapping, or Event Management

Why Join?

• Work on large-scale enterprise ServiceNow transformation projects.
• Opportunity to work with modern ITOM and ITSM technologies.
• Exposure to diverse industries and complex environments.
• Collaborative and growth-oriented team culture.

Prasant Sirohi (R22106307)

Only shortlisted candidates will be notified.