Senior Service Designer, Data Programme — Public Sector AI

GovTech Singapore; Singapore; In loco; SGD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

GovTech Singapore is seeking a design professional to shape data experiences across a complex public sector ecosystem. You will design end-to-end service journeys, clarify how agencies onboard data access, and ensure governance and trust across boundaries.

This role emphasizes human-AI interaction, translating technical complexity into usable paths for public officers and policy teams. You will work with product managers, data engineers, and engineers to deliver scalable patterns and measurable

Competenze

• 5+ years of experience in service design, product design, or UX with multi-stakeholder systems.
• Strong portfolio showing systems thinking at scale.
• Experience designing for AI-powered products or services.

Mansioni

• Map and Design the End-to-End Service Experience: Define onboarding, data access, discovery, governance touchpoints.
• Design for Human-AI Interaction: Handoff points, confidence indicators, trust architecture across agency boundaries.
• Translate Complexity into Clarity: Distil complex technical infrastructure into service journeys for non-technical stakeholders.
• Identify Failure Modes: Design for edge cases and error states before users see them.
• Collaborate and Influence: Work with product managers, data engineers, architects, policy leads.
• Define and Track Outcomes: Measure improvements in user experience of the data ecosystem.
• Establish Shared Patterns: Create reusable service patterns and standards across the programme.

Conoscenze

Service design

UX design

Systems thinking

Stakeholder management

Cross-functional collaboration

AI product design patterns

Research skills

Communication with senior stakeholders

Descrizione del lavoro

GovTech Singapore is seeking a design professional to shape data experiences across a complex public sector ecosystem. You will design end-to-end service journeys, clarify how agencies onboard data access, and ensure governance and trust across boundaries.

This role emphasizes human-AI interaction, translating technical complexity into usable paths for public officers and policy teams. You will work with product managers, data engineers, and engineers to deliver scalable patterns and measurable