Senior Service Designer, Data Programme

Hard Problems; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Job summary

GovTech in Singapore seeks a seasoned service designer to lead the end-to-end design of data and AI-enabled public services. You will map journeys, design handoffs between automated pipelines and human decision-makers, and translate complex infrastructure into clear journeys for non-technical stakeholders.

You'll collaborate with engineering, product, data and policy teams, define outcome measures, and create reusable service patterns that scale across the programme while maintaining governance

Qualifications

• 5+ years in service design, product design, or UX on complex, multi-stakeholder systems.
• Strong portfolio with service blueprints, journey maps, or ecosystem maps.
• Experience designing AI-powered products or services, including prompt interfaces, streaming responses, error/fallback states, confidence indicators, or human–AI handoffs.

Responsibilities

• Map and design end-to-end service experiences across agency onboarding, data access requests, data discovery, and governance touchpoints.
• Design handoffs between automated data pipelines and human decision-makers; incorporate agentic data workflows and trust indicators.
• Translate complex infrastructure into accessible service journeys for non-technical stakeholders.
• Identify failure modes, edge cases, and error states before users encounter them.
• Collaborate as a peer with product managers, data engineers, architects, and policy leads to shape programme direction.
• Define and track outcome measures for user experience of the data ecosystem.

Skills

Service design

UX design

AI product design

Systems thinking

Stakeholder management

Research skills

Communication

Cross-functional collaboration

Job description

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems, GovTech develops government capabilities in Data Science and Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. Its mission is to engineer digital government and make lives better for citizens, businesses, and the public service.

The role

The Data Programme's mission is to deliver fit-for-purpose data assets and services for policy making, service delivery, and operations across the whole of government. This role exists to make government data findable, trustworthy, and actionable. You would be the service design lead across four interconnected technical initiatives: a Standardised Data Platform, a Unified Frontend (DataHive), a Unified Serving Backbone, and Observability and Governance Infrastructure. This is not a single-product role; you would be designing across a complex ecosystem connecting agencies, public officers, data engineers, and policy teams.

What you would do

• Map and design the end-to-end service experience, covering how agencies onboard and request data access, how public officers discover and use data products, and how governance and compliance touchpoints appear throughout the journey.
• Design handoff points between automated data pipelines and human decision‑makers, including agentic data workflows, confidence indicators, fallback states, and trust architecture across agency boundaries.
• Translate complex technical infrastructure into service journeys that non-technical stakeholders can understand, navigate, and act on.
• Identify and design for failure modes, edge cases, and error states before they reach users.
• Work as a peer with product managers, data engineers, architects, and policy leads, co‑shaping programme direction rather than executing downstream.
• Define and track outcome measures for how agencies and public officers experience the data ecosystem, not just delivery of artefacts.
• Create reusable service patterns and interaction standards that scale across the programme and inform future data initiatives.

What they are looking for

• 5 or more years of experience in service design, product design, or UX, with meaningful time spent on complex, multi-stakeholder systems rather than single-product work.
• A strong portfolio demonstrating systems thinking at scale, including service blueprints, journey maps, or ecosystem maps that show how you made something complex navigable.
• Experience designing for AI-powered products or services, including prompt interfaces, streaming responses, error and fallback states, confidence indicators, or human‑AI handoff points.
• Cross‑functional credibility, with a track record of working as a peer with engineering, product, data, and policy teams.
• Strong research skills, including the ability to select appropriate methods, synthesise findings across diverse stakeholder groups, and translate insights into programme‑level decisions.
• Clear, confident communication with senior stakeholders, including the ability to present design rationale to technical leads and government leaders.
• Nice to have: experience with data governance, data platforms, or data infrastructure products; familiarity with conversational interfaces, agentic systems, or AI product design patterns; experience with prompt engineering, LLM evaluation, or AI product development workflows; experience designing for government, enterprise SaaS, or highly regulated environments.

Working arrangements

The role is based in Singapore on a hybrid basis, with up to three work‑from‑home days per week depending on the role.