Senior Service Designer — Data Platforms & AI

Singpass; Singapore; On-site; SGD 100,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Total rewards package

Job summary

GovTech in Singapore drives public sector digital transformation with a data-centric programme that delivers data assets and services for policy making, service delivery, and operations. You will design across a complex ecosystem, connecting agencies, public officers, data engineers, and policy teams to make the system legible and trustworthy.

You will lead end-to-end service experiences for onboarding, data access, and governance, while designing human-AI handoffs and clear decision journeys

Qualifications

• 5+ years of experience in service design or UX for multi-stakeholder systems.
• Portfolio with service blueprints or journey maps showing systems thinking.
• Experience designing for AI-powered products and human‑AI handoff points.
• Strong research ability to translate insights into programme decisions.

Responsibilities

• Map and design end-to-end service experiences across onboarding, data access, and governance.
• Design for human-AI interaction with confidence indicators and fallback states.
• Translate complexity into clear, navigable service journeys for non-technical stakeholders.
• Identify failure modes and edge cases before they reach users.
• Collaborate with product, data engineers, architects, and policy leads.
• Define and track outcomes to measure improvements in user experience.
• Establish reusable patterns and interaction standards for scale.

Skills

Service design

UX design

Systems thinking

Cross-functional collaboration

AI product design

Research methods

Stakeholder communication

Job description

GovTech in Singapore drives public sector digital transformation with a data-centric programme that delivers data assets and services for policy making, service delivery, and operations. You will design across a complex ecosystem, connecting agencies, public officers, data engineers, and policy teams to make the system legible and trustworthy.

You will lead end-to-end service experiences for onboarding, data access, and governance, while designing human-AI handoffs and clear decision journeys