Senior/ Service Coordinator

flintex consulting pte. ltd.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Flintex Consulting Pte. Ltd. is seeking a service administrator to assist day-to-day indoor operations, handling internal and external communications and ensuring smooth service delivery.

The role involves preparing quotes, processing job orders, coordinating with engineers and subcontractors, and maintaining accurate service records for timely customer updates and audits.

Qualifications

• Knowledge of MS Office.
• Good communication skills.
• Experience in NetSuite is an added advantage.
• GCE/N/O/A level with 3-4 years relevant experience.
• Diploma in Business Administration with 1-2 years relevant experience.

Responsibilities

• Attend to customer enquiries/complaints via phone, email or fax and ensure actions are taken.
• Prepare quotations and charges for customers; process job orders (JOP).
• Schedule and prioritise service requests from customers.
• Coordinate with field engineers, sub-contractors, customers and authorities to complete services on time.

Skills

MS Office

Good communication

NetSuite

Education

GC E/N/O/A level with 3-4 years experience

Diploma in Business Administration 1-2 years experience

Tools

NetSuite

Job description

JOB SUMMARY

Assist day to day indoor operations including internal / external communications.

RESPONSIBILITIES

• Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
• Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
• Schedule and prioritize service request from customers.
• Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.
• Keep and track service history and follow up with customer account to confirm satisfaction.
• Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
• Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
• Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
• Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.
• Ensure high level of customer satisfaction through proactive service planning and communication.
• Support customer audits, inspections and provide supporting document when necessary.
• Prepare service request form / purchase order for vendors / sub-contractors.
• Prepare shipping form for delivery of items.
• Reservations and bookings of air tickets.
• Prepare and draw materials / parts for subcontractor or Technician / Engineer.
• Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
• Ensure all work schedule records, filing systems and documentations are kept in order.
• Coordinate and maintain schedules for projects and service works for all the service personnel.
• Handle all Company's equipment warranty claims.
• Perform other ad-hoc duties as assigned by the Manager.

Requirements

• Knowledge is MS Office
• Possess good communication skills
• Experience in NetSuite is an added advantage
• Minimum GCE 'N' / 'O' / 'A' Level with 3-4 years of related working experience. Or
• Diploma Holder in Business Administration with 1-2 years of related working experience

Working hours

Mon to Fri, 9am to 6pm or 8am to 5pm