Senior Salesforce Solution Architect - Service Cloud & PSS

PERSOL Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Senior Salesforce Developer to design and implement robust Salesforce solutions across Service Cloud and Public Sector Solutions (PSS). You will build Apex, LWC, and Visualforce components, while integrating REST/SOAP APIs and automating processes with Flow, Process Builder, and approvals.

You will also lead data migrations, model data, and ensure governance with security best practices. Experience with OmniStudio and Experience Cloud is a strong plus.

Qualifications

• Must have Salesforce Platform Developer certification or any Salesforce related certification.
• Minimum 7 years of hands-on Salesforce development experience.
• Proven experience in Salesforce Service Cloud implementation and customisation.
• Proven experience with Salesforce Public Sector Solutions (PSS).
• Strong proficiency in Apex, SOQL, SOSL, Lightning Web Components, and Aura Components.
• Experience with REST/SOAP APIs, Platform Events, and Change Data Capture.
• Familiarity with OmniStudio components: OmniScripts, DataRaptors, FlexCards, Integration Procedures.
• Experience with deployment tools: VS Code with Salesforce Extensions, SFDX CLI, Gearset.

Responsibilities

• Design and develop custom Salesforce solutions across Service Cloud and PSS.
• Build and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC).
• Implement declarative solutions using Flow Builder, Process Builder, and approval workflows.
• Develop integrations with REST/SOAP APIs and middleware tools.
• Perform data migrations, data modelling, and manage complex object relationships.
• Configure and customise Service Cloud features including Case Management, Entitlements, Service Console, Knowledge.
• Automate operations with SLA management and omni-channel routing.
• Collaborate with operations teams to streamline customer service workflows.

Skills

Salesforce development

Apex

Lightning Web Components

Service Cloud

Public Sector Solutions

OmniStudio

APIs (REST/SOAP)

Data modelling

Data migration

Salesforce DX

CI/CD

Security best practices

Tools

Git

VS Code

SFDX CLI

Gearset

Data Loader

Data Import Wizard

Job description

PERSOL Singapore Pte Ltd is seeking a Senior Salesforce Developer to design and implement robust Salesforce solutions across Service Cloud and Public Sector Solutions (PSS). You will build Apex, LWC, and Visualforce components, while integrating REST/SOAP APIs and automating processes with Flow, Process Builder, and approvals.

You will also lead data migrations, model data, and ensure governance with security best practices. Experience with OmniStudio and Experience Cloud is a strong plus.