Senior Sales Manager (Corporate/MICE/Leisure)

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PARKROYAL COLLECTION Pickering in Singapore seeks a Senior Sales Manager to expand the hotel’s Corporate, MICE and Leisure client base through proactive sales solicitation and relationship-building.

You will align with the Director of Sales to set actionable plans, monitor performance, and drive revenue growth while maintaining the highest service standards.

Qualifications

• Diploma in hospitality management is required.
• 8+ years of sales experience, preferably in a luxury hotel.
• Experience handling Corporate/MICE/Leisure segments.
• Excellent interpersonal, oral and written communication.
• Strong negotiation and presentation abilities.

Responsibilities

• Manage designated portfolio for the hotel and act as industry expert.
• Set goals and action plans aligned with hotel strategies.
• Update action plans and financial objectives quarterly.
• Analyze markets and trends to drive revenue and rate strategy.
• Solicit new business to expand the client base.
• Conduct daily sales calls, site inspections and entertainments.
• Provide after-sales service and address guest feedback with relevant departments.
• Follow up on leads within 24 hours with clients.
• Collaborate with sales peers and engage key clients at multiple levels.
• Stay current with market trends and opportunities; work with Revenue Management on rate negotiations.
• Attend tradeshows and major business events as directed.
• Achieve assigned sales targets by market segment.
• Prepare periodic sales reports and plan daily activities.

Skills

Sales experience

Relationship-building

Negotiation

Presentation skills

Communication

Education

Diploma in hospitality management

Job description

Reporting to the Director of Sales, the Senior Sales Manager is responsible for expanding the Hotel's Corporate/MICE and Leisure client base through consistent sales solicitation and relationship-building. The role focuses on establishing trust and rapport with clients to drive business opportunities, increase revenue and achieve the Hotel's sales objectives.

Responsibilities

• Responsible for designated portfolio for the hotel - industry expert in the portfolio.
• Clear understanding of the hotel's business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase guestroom rate.
• Continuously solicits for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Conducts daily sales calls, site inspections & entertainments to strengthen ties with Corporate/ MICE or Leisure clients.
• Provide after-sales service and in particular to ensure all guests feedbacks are brought to management's attention and communicate with the respective departments for proper handling. Ensure that all feedbacks are reviewed, investigated and initiate follow-up action.
• Closely following up on all business leads within a 24 hour response time line to clients.
• Works closely with other sales associates and calls in on important customers and establishes multiple levels of contacts within the client's organisation.
• Familiarize with latest market trends and new business development opportunities and activities.
• Work closely with Revenue Management Team to ensure proposed rate negotiations meet the financial needs of the hotels.
• Always provide the highest quality of service to the clients.
• Practises professional account qualification on consistent basis.
• Attends tradeshows, travel functions, major business functions or as required/directed by the Director of Sales.
• Responsible for an assigned sales target in accordance to market segment.
• Prepares periodic sales reports showing sales volume, potential sales and areas of proposed client base expansion.
• Takes ownership of daily sales activities and maximise the productivity by following a system of weekly and monthly action plans.
• Work closely with assigned buddy during absence & render assistance.
• Manages and develops relationships with key internal and external stakeholders.
• Proficient in Compset hotel champion & market intelligence.

Requirements

• Minimum Diploma in hospitality management
• Minimum 8 years of sales experience and at least 5 years experience in a luxury hotel with proven sales track record will be of an advantage
• Relevant experience in handling Corporate/MICE/Leisure segment
• Driven, self-motivated individual with excellent interpersonal, oral and written communication skills
• Good influencing skills and the ability to effectively deal with internal and external customers
• An excellent team player who is able to work under pressure and meeting tight deadlines
• Solid negotiation and presentation skills

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.