Senior Sales Excellence Manager - AI Business Solutions

MICROSOFT OPERATIONS PTE LTD; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Microsoft Operations Pte Ltd in Singapore is seeking an Asia Sr. Sales Excellence Manager for AI Business Solutions to drive sales excellence and optimize the end-to-end sales process within the SME&C segment.

You will collaborate with cross-functional leaders to deliver measurable ROB outcomes and align with Microsoft’s AI-powered solutions strategy. You will influence process discipline, improve pipeline health, and guide sales leaders on Microsoft methodologies while ensuring alignment with

Qualifications

• Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 6+ years' experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR equivalent experience.
• 5+ years' experience using data to drive business outcomes or inform business decisions.
• 5+ years' experience managing relationships with stakeholders, clients, and/or customers.

Responsibilities

• Program Optimization - collaborate with GPS on partner and sales programs to maximize sales capabilities and drive pipeline health and management to Microsoft sales methodology standards.
• Sales Execution - drive and guide consistent sales excellence discipline and governance across SMB and GPS; analyze and align impact on SMB business.
• Sales Execution Transformation - land sales strategies, processes, and objectives aligned with Microsoft sales methodology standards to drive growth.
• Pipeline Health and Management - support execution of predictable revenue and consumption growth by segment and aligned with Microsoft standards.
• Planning Engagement - partner with segment SMB leads, Finance, BSO/SOPM on fiscal year planning workstreams requiring sales excellence support.
• Other - embody our culture and values.

Skills

Data-driven decisions

Stakeholder management

Sales operations

Program management

Business development

Education

Bachelor's Degree in Business, Marketing, Sales, Finance, or related field

Tools

BI Tools

Microsoft Copilot

Microsoft 365 Copilot

Copilot Studio

AI agents

Microsoft Dynamics 365

Job description

Overview

Small Medium Enterprises and Channel (SME&C) is part of Microsoft Customer and Partner Solutions (MCAPS), focused on 400M small and medium enterprise customers. SME&C serves these customers through partner led and digital sales managed accounts, field specialist teams, demand response motions, and a broad partner network. The mission of Global Sales Enablement & Operations (GS&O) within SME&C is to accelerate our customers' AI transformation and growth by delivering excellence in global GTM strategy & execution, driving customer success, fostering high-quality execution at scale, and transforming SME&C into the world's leading AI frontier salesforce.

The Asia Sr. Sales Excellence Manager for AI Business Solutions (ABS) will be part of a select SME&C team that helps SMB businesses achieve their digital transformation and business goals with Microsoft solutions and partners. Whether your segment is Customer or Partner focused, key to the role is the ability to drive actionable outcomes, guide and optimize the sales process for Segment and sales leaders aligned to AI Business Solutions for the Asia region. You will cross-collaborate with other roles to deliver forward-looking performance recommendations of your segment. We are looking for an outcome-driven sales excellence professional to support the SME&C segment's current and forward-looking business goals. You will drive a predictable Rhythm of Business (ROB) with cross-functional teams to ensure quality four-quarter (4Q) rolling business outcomes. You will work with Segment and Sales leaders to instill sales process discipline on pipeline health management, guide Sales Leaders on Microsoft sales methodologies, and collaborate across roles and segments to proactively seek resolution to manage change within your segment. This is an individual contributor position designed for someone who operates at a highly strategic level, builds credibility with key leaders, influences complex decisions, and brings clarity and direction in ambiguous environments.

Responsibilities

• Program Optimization - You will collaborate with GPS on partner and sales programs to maximize sales capabilities and drive pipeline health and management (where applicable) to Microsoft sales methodology standards.
• Sales Execution - You will drive and guide consistent sales excellence discipline and governance across SMB and GPS. Analyze and align the impact of sales execution engines on the SMB business.
• Sales Execution Transformation - You will land sales strategies, processes, and objectives aligned with Microsoft sales methodology standards to drive sustainable growth and improved sales performance.
• Pipeline Health and Management - You will support execution of predictable revenue and consumption growth by segment / solution area and aligned with Microsoft sales methodology standards within the SMB global motions.
• Planning Engagement - You will partner with segment SMB leads, Finance, Business and Sales Operations (BSO/SOPM) on fiscal year planning workstreams requiring sales excellence support.
• Other - Embody our culture and values

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 6 over years' experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR equivalent experience.
• 5 over years' experience using data to drive business outcomes or inform business decisions.
• 5 over years' experience managing relationships with stakeholders, clients, and/or customers.

Additional or preferred qualifications

• Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 8 over years' experience in a related field.
• 5 over years' managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.
• Experience selling or driving adoption of AI-powered productivity, collaboration, or workforce transformation solutions.
• Demonstrated success with AI Business Solutions (e.g. Microsoft Copilot, Microsoft 365 Copilot, Copilot Studio, AI agents, Microsoft Dynamics 365, or similar generative AI solutions) and BI Tools

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about request