Digital Account Management

MICROSOFT REGIONAL SALES PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Microsoft Regional Sales PTE. LTD. leads SME&C's AI-powered global sales effort, serving SMBs and corporate clients through a connected ecosystem of partners and digital tools.

The Digital Account Executive role focuses on developing executive relationships, driving digital transformation, and maximizing revenue across territories. You will orchestrate resources, collaborate with internal and partner teams, and advance customers on their transformation journey while maintaining a

Qualifications

• Experience driving new pipeline with CXOs and ITDM/BDMs through strategic planning and digital assets.
• Strong customer relationship-building and advocacy within organizations and across teams.
• Ability to surface decision-makers and coordinate with partners and v-teams.
• Experience engaging with C-Suite executives and driving customer satisfaction metrics.
• Forecasting sales revenue and managing territory and pipeline effectively.
• Leveraging partners to address customer needs and accelerate transformation.

Responsibilities

• Generate new pipeline by engaging CXOs, ITDMs and BDMs through planning and digital assets.
• Maintain strong customer relationships and advocate for customers within the organization/Microsoft.
• Identify decision makers and coordinate with partners and v-teams to address needs.
• Engage with C-Suite executives; drive customer satisfaction and issue resolution.
• Forecast sales revenue and manage territory and pipeline across assigned accounts.

Skills

CXO engagement

Territory planning

Pipeline management

Executive communication

Partner collaboration

Education

Bachelor's degree in Business Management, Information Technology, Marketing (or equivalent)

Job description

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’sa culture of innovation, opportunity, and inclusivity. Here,you’llbe part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

Responsibilities

The Digital Account Executivefacilitates Microsoft to better serve our Medium Enterprise managed clients realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships that include building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations. The Digital Account Executive has to effectively leverage all the digital tools and processes available and orchestrate the other members of the team to address customer needs and requirements. Additionally, the Digital Account Executive engages with Partners to be able to find the best solution that will address the customer needs.

Efficiently orchestrate resources between different sales and specialized roles. Excel in key business processes such as territory management, pipeline management and overall business disciplines. Accountable for forecasting expected sales revenue.

Also the voice of the customer for Microsoft and share industry and competitive knowledge. This opportunity will allow you to accelerate your career growth, honing your sales and collaboration skills, and deepen cloud expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Asemployeeswe come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Requirements

• Focuses on generating new pipeline by engaging with CXOs, ITDM and BDMs through territory planning, marketing signals and digital assets


• Central pointmaintainingstrong customer relationships and advocates for customers within the organization/Microsoft.


• Surfaces customer organization structure toidentifydecision makersleveragingpartners and v-teams.


• Engages with C-Suite executives. Focuses on customer satisfaction metrics.Takesownership for issues and reaches out to customers to reinforce engagement.


• Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process


• Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 6+ years sales and negotiation experience or related work experience OR 8+ years sales and negotiation experience OR equivalent experience

Account Management

• Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how toleveragespecialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.

• Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, ,through upsell, co-sell motions, and renewal maximizing customer business outcomes and experience

• Understands and acceleratescustomer’sAI andcloud strategy.

• Builds enoughpipelineto have a growing and sustainable businessevery single quarter.

Partnering

• Buildspartner relationships to drive scale and revenue. Coaches andinfluencespartners to consider different solution needs.

• Coordinates resources across teams to execute territory plans with partners. Leads teams on territorymanagementbest practices and techniques. Validates plans, drives accountability, and coaches teams to achieve or exceed plans. Drives strategic partner participation. Holds partners accountable to contribute to territoryplan.

MaintainProduct, Solutionand Industry Expertise

• Proactively builds andmaintainsa strong knowledge of Microsoft's products,landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities;demonstratesa strong understanding of the customers' business strategy and the direction of the industry.


• Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.


• Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.