Senior Rooms Operations Director (Front Office & Housekeeping)

Grand Hyatt Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Grand Hyatt Singapore is seeking an experienced Assistant Director of Rooms to lead the Rooms division, including Front Office and Housekeeping, and to support day-to-day operations with senior leadership.

The role entails planning, budgeting, revenue forecasting, and coordinating major projects while maintaining Hyatt service standards and guest satisfaction. Flexibility with hours and weekends is required.

Qualifications

• Service-oriented style with professional presentation skills.
• At least 5 years of progressive hotel Rooms Management experience.
• Excellent organizational, interpersonal and administrative skills with the ability to balance strategic and operational responsibilities.
• University degree, preferably in Hotel/Hospitality.
• Knowledge of Opera system is an asset.
• Experience with opening hotels or hotel pre-opening is preferred.
• Flexibility to work early mornings/evenings and weekends as needed.

Responsibilities

• Oversee Front Office operations and housekeeping and other operating divisions.
• Assist in budgeting, labor cost planning and forecasting.
• Coordinate major projects such as renovations and equipment changes.
• Review and analyze to achieve customer service goals in collaboration with senior leadership.
• Hire, train, coach and counsel associates to Hyatt service standards.
• Maintain excellent communication between Rooms division teams.
• Investigate and resolve guest complaints as necessary.

Skills

Customer service

People management

Communication skills

Budgeting/labour cost planning

Education

Degree in Hotel/Hospitality

Tools

Opera system

Job description

Grand Hyatt Singapore is seeking an experienced Assistant Director of Rooms to lead the Rooms division, including Front Office and Housekeeping, and to support day-to-day operations with senior leadership.

The role entails planning, budgeting, revenue forecasting, and coordinating major projects while maintaining Hyatt service standards and guest satisfaction. Flexibility with hours and weekends is required.