Assistant Director of Rooms

Grand Hyatt Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Grand Hyatt Singapore is seeking an experienced Assistant Director of Rooms to lead the Rooms division, including Front Office and Housekeeping, and to support day-to-day operations with senior leadership.

The role entails planning, budgeting, revenue forecasting, and coordinating major projects while maintaining Hyatt service standards and guest satisfaction. Flexibility with hours and weekends is required.

Qualifications

• Service-oriented style with professional presentation skills.
• At least 5 years of progressive hotel Rooms Management experience.
• Excellent organizational, interpersonal and administrative skills with the ability to balance strategic and operational responsibilities.
• University degree, preferably in Hotel/Hospitality.
• Knowledge of Opera system is an asset.
• Experience with opening hotels or hotel pre-opening is preferred.
• Flexibility to work early mornings/evenings and weekends as needed.

Responsibilities

• Oversee Front Office operations and housekeeping and other operating divisions.
• Assist in budgeting, labor cost planning and forecasting.
• Coordinate major projects such as renovations and equipment changes.
• Review and analyze to achieve customer service goals in collaboration with senior leadership.
• Hire, train, coach and counsel associates to Hyatt service standards.
• Maintain excellent communication between Rooms division teams.
• Investigate and resolve guest complaints as necessary.

Skills

Customer service

People management

Communication skills

Budgeting/labour cost planning

Education

Degree in Hotel/Hospitality

Tools

Opera system

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.Grand Hyatt Singapore is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Assistant Director of Rooms.

This position reports to the Director of Rooms. The Assistant Director of Rooms assists in overseeing Front Office operations, Housekeeping and other operating divisions, and works closely with the operations managers to support the day-to-day operational needs. The Assistant Director of Rooms is also responsible for maintaining harmonious and strong relationships with guests and colleagues, and for driving customer preference.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Supporting the Director of Rooms and collaborating with the housekeeping manager on the short and long term planning and the management of housekeeping and laundry operations
• Develop and recommend the budget, labour cost plans and objectives and manages within those approved plans
• Prepare revenue & occupancy forecasting & monitors labor expenses through schedule approval process.
• Coordinate major projects such as renovations, capital expenditures, & equipment changes.
• Ensure proper review, analysis and planning to achieve the customer service goals. Working closely with senior leadership across divisions to support these goals
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and schedules
• Maintain excellent communication between each Rooms division team.
• Analyze, investigate, and resolve guest complaints as necessary
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and schedules
• Hire, train, coach and counsel associates to reflect Hyatt service standards and procedures

Qualifications

Minimum requirements for this position are follows:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Possess a service-oriented style with professional presentations skills
• At least 5 years of progressive hotel Rooms Management experience
• Excellent organizational, interpersonal, administrative skills as well as balancing strategic and operational responsibilities
• Possess a university degree, preferably in Hotel/Hospitality
• Knowledge of Opera system is considered an asset
• Experience with opening hotels or hotel pre-opening preferred
• Flexibility and availability to work early morning and/or evenings, as well as weekends, as needed based on business needs.