Senior Retail Leader — Multi-Store & Omnichannel

VF Outdoor; Singapore; On-site; SGD 90,000 - 135,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Job summary

The North Face Singapore is seeking a Senior Store Manager to lead the Singapore store portfolio, drive sales and profitability, and ensure exceptional consumer experiences. You will translate business strategies into frontline action, uphold brand standards, and build a high-performing retail team.

With 5–8 years of leadership experience in multi-store operations, you will coach store leaders, optimize inventory and operations, and collaborate across Marketing, CRM, and E-commerce to deliver

Qualifications

• 5-8 years of progressive retail leadership experience.
• Experience managing multiple stores or large-format operations.
• Strong leadership capabilities with coaching and development skills.
• Excellent commercial and analytical skills.
• Understanding of retail operations, inventory, and visual merchandising.
• Experience in workforce planning, performance management and succession planning.
• Ability to manage multiple priorities and lead change.
• Strong communication and stakeholder management.
• Proficiency with MS Office and retail management/reporting systems.
• Bachelor's or Diploma in related discipline, or equivalent experience.

Responsibilities

• Lead performance across Singapore stores, achieving sales, profitability and operations targets.
• Monitor metrics and develop action plans to improve sales, productivity, and profitability.
• Deliver premium consumer experiences with high service standards and brand execution.
• Oversee daily operations, ensuring compliance with policies, audits, and safety.
• Drive inventory productivity with Merchandising and Planning teams.
• Lead workforce planning, recruitment, onboarding, coaching and succession planning.
• Develop and mentor Assistant Store Managers and future leaders.
• Support omnichannel services, digital tools, and membership initiatives.
• Lead or support store openings, relocations, renovations, and projects.
• Collaborate with Marketing, CRM, E-commerce, Visual Merchandising, Logistics, Finance, HR, IT, landlords and partners.

Skills

Retail leadership

Sales growth

Operational excellence

Analytical skills

Inventory management

Visual merchandising

Workforce planning

Coaching

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Diploma

Retail management

Tools

Microsoft Office

POS systems

Reporting systems

Job description

The North Face Singapore is seeking a Senior Store Manager to lead the Singapore store portfolio, drive sales and profitability, and ensure exceptional consumer experiences. You will translate business strategies into frontline action, uphold brand standards, and build a high-performing retail team.

With 5–8 years of leadership experience in multi-store operations, you will coach store leaders, optimize inventory and operations, and collaborate across Marketing, CRM, and E-commerce to deliver