OPERATIONS DIRECTOR

THIERRY HENRY PTE. LIMITED; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Black Sheep Restaurants (HK) invites an experienced Operations Director to lead all operational aspects of the business in Singapore. You will help set strategic goals, translate them into actionable plans, and ensure the flow of information to the Founders to improve performance and profitability.

You will build and mentor teams, implement policies, manage budgets, and guarantee memorable guest experiences while upholding health, safety, and legal standards across outlets.

Job description

Black Sheep Restaurants (HK) is looking for YOU to join our new restaurant in Singapore!

ROLE:

The Operations Director is a pivotal role at the heart of a business. The Operations Director oversees all operational aspects of company strategy, helps set strategic goals and is responsible for the flow of operational information to the Founders. He/she is responsible for improving the performance, productivity, efficiency and profitability of Black Sheep Restaurants through the implementation of effective strategies.

RESPONSIBILITIES

• Lead operations with passion, integrity and knowledge while promoting the Core Principles of Black Sheep Restaurants.
• Develop and implement policies and procedures to ensure business objectives are effectively met.
• Be accountable for financial success by developing and managing operational budgets to promote profitability.
• Oversee a team of Operational Leads taking part in their development as effective leaders and individuals.
• Ensure Operational Leads are motivated and trained to carry out their responsibilities to the highest standard.
• Ensure Operational Teams have the resources required to meet objectives.
• Lead by example on the front lines, ensuring the team are delivering memorable guest experiences and world-class service.
• Be a chief brand ambassador, building and nurturing relationships across the Black Sheep Restaurants community.
• Be a custodian storyteller for Black Sheep Restaurants carrying forward the stories behind the restaurants.
• Ensure all outlets are complying with health, safety, hygiene and legal protocols and implement where required.
• Support strong cross-company communication by maintaining working relationships across clusters and with Base Station.
• Evaluate and manage overall performance by gathering, analysing and interpreting data and metrics.
• Support the development and execution of business driven initiatives to continually evolve, adapt and champion the success of Black Sheep Restaurants.
• Be aware of the latest developments within the hospitality industry to ensure Black Sheep Restaurants maintains its competitive position.
• Build trust by understanding and believing in Black Sheep Restaurants Core Principles.

ARE YOU A BLACK SHEEP?

• You put community first and are committed to serving and supporting the individuals in that community.
• You have big hopes, big dreams and big aspirations.
• You are uncompromising in your pursuit of excellence.
• You choose optimism and play with joy.
• You choose to do the right thing every step of the way.
• You treat everyone with equal respect.