Senior Relationship Manager, International Clients

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Standard Chartered Bank (Singapore) Limited seeks a dynamic Retail Banking professional to drive new business and deepen Priority Client relationships, aligning with service standards for the segment. You will conduct professional financial analyses, provide market insights on local and international products, and work with the PB team to set monthly sales targets.

Local/regional experience, especially Malaysia/Brunei, and Malay language proficiency are required to service cross-border clients

Qualifications

• Demonstrates strong knowledge of the financial industry and market trends.
• Displays resilience under pressure and maintains client focus.
• Builds rapport with clients and stakeholders to drive trust.
• Experience focusing on Malaysia/Brunei markets and cross-border needs.
• Proficiency in Malay to support regional client coverage.
• 5+ years of experience in Retail Banking with sales discipline.

Responsibilities

• Maximize new business and deepen Priority Clients relationships to service standards.
• Conduct professional financial analyses and profiling sessions with customers.
• Provide market updates and trend analysis on financial products.
• Draw up monthly plans with the team to meet sales targets.
• Participate in marketing activities and source prospects.
• Deliver high-quality after-sales service and manage client retention.
• Organise sales presentations to groups and organisations.
• Ensure compliance with money laundering prevention procedures and regulations.

Skills

Industry knowledge

Resilience under pressure

Client rapport

Malaysia/Brunei market experience

Malay language

Retail Banking experience

Job description

Job Summary

The purpose of the role is to

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Key Responsibilities

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Key Measurables

• Agreed individual sales target
• Agreed service standards to customers
• Operation control and sales compliance

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• Requires RNF to function role.

Key stakeholders

• International clients

Other Responsibilities

• Embed Here for good and Group's brand and values in Singapore / International Clients / Msia Cluster. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Our Ideal Candidate

• Demonstrate good knowledge of financial industry
• Shows resilience in the face of pressure and obstacle
• Builds rapport with others and relates in calm engaging way
• Experience in managing Malaysia/Brunei market
• Good understanding and command of Malay as the incumbent will be supporting Malaysia/Brunei market
• 5+ years of experience in Retail Banking.
• Shows commercial acumen and has a good understanding of business. Pursue self-development and progression obstacles

Role Specific Technical Competencies

• Client Acquisition Experience
• Account Management (of HNW Individuals) Experience
• Agreed Individual and Team sales target
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), alo