Senior Project Specialist

DSV; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DSV Singapore is looking for a Senior Warehouse Manager to lead a team of warehouse and administration staff, ensuring services meet customer requirements and company objectives. You will drive cost efficiency, map processes with customers, report performance, and ensure safety and quality standards while achieving key KPIs in a fast-paced logistics environment.

You will implement continuous improvement initiatives, mentor staff, and collaborate with customers and suppliers to optimize

Qualifications

• Diploma in Logistics, Business Administration, Supply Chain Management, or related field.
• At least 3 years of experience in customer service within logistics.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams.
• Strong problem-solving abilities and leadership experience.

Responsibilities

• Lead warehouse and administration staff to meet customer requirements.
• Drive program to achieve company policy and objectives.
• Manage operating costs to ensure profitability.
• Map processes with customers for new or changed requirements.
• Provide performance reports to customers.
• Achieve KPIs: order turnaround, dock to stock, stock accuracy.
• Identify training needs and schedule for staff.
• Ensure safety procedures and quality policy are understood and followed.
• Maintain cost-effective operations and pursue productivity improvements.
• Handle customer complaints and implement corrective actions.
• Review supplier/contractor performance.

Skills

Warehouse management system

Warehouse operations

Order processing

Microsoft Office

Leadership

Communication skills

Problem-solving

Education

Diploma in Logistics / Supply Chain

3+ years of logistics customer service experience

Tools

Microsoft Word

Microsoft Excel

Inventory Control

Warehouse Management System

PDCA / 7 QC tools

Job description

Job Req Number: 125266
Time Type: Full Time

• To lead a team of warehouse and administration personnel to ensure that services provided meet customer’s requirements and objectives.
• To lead program to achieve company policy & objectives and program objectives
• Responsible for the operating cost and ensure profitability of the program.
• Process mapping with customer for new or changed business requirements.
• To provide performance and management reports to customers.
• Meet program Key Performance Indicators, examples order turnaround time, dock to stock, stock accuracy and to provide KPI to management.
• Identify and schedule training for warehouse and administration personnel.
• Ensure staff adhered strictly to operational and safety procedures.
• Ensure Quality Policy and Objectives are understood, implemented and complied by staff.
• Ensure staff compliance to established processes
• Operate in a cost-effective manner whilst meeting all customer’s expectations
• Identify areas for productivity gain and continuous improvement
• Handle customer complaint and implement corrective action
• Supplier/contractor performance review

Specific Accountabilities

• Recruitment of staff.
• Take disciplinary action on staff when required.
• Approve staff leave application.
• Approve changes in process
• Adjustment transaction
• Initiate system improvement/enhancement
• Staff overtime approval

Skill Required

• Hands-on experience and knowledge in warehouse management system, warehouse operations and order processing.
• Proficient with Microsoft Office.
• Microsoft – Word, & Excel, Inventory Control & Warehouse Management, 7 QC tools & PDCA, Customer Service Skills.
• Possess leadership quality, team player, meticulous, dedicated
• Good interpersonal and communication skills; Able to perform effectively in a high-pressure environment

Requirements

• Diploma in Logistics, Business Administration, Supply Chain Management, or related field (preferred).
• At least 3 year of experience in customer service, with a strong background in logistics or supply chain operations.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams.
• Strong problem-solving abilities and experience handling escalated customer issues.
• Leadership experience, with the ability to mentor and guide junior team members.
• High level of attention to detail and organizational skills.
• Proficiency in logistics management systems, and Microsoft Office Suite.
• Ability to work in a fast-paced environment, handle multiple tasks, and meet tight deadlines.
• Knowledge of logistics operations, inventory management, and supply chain processes is essential.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150, 000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.