Senior Project Manager, Client Service

Guidepoint; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Group medical insurance

Dental benefits

Casual, multicultural environment

Central office location

Job summary

Guidepoint is seeking a Project Manager for the Client Service team to manage key client accounts and ensure high-quality service delivery. You will coordinate with experts, SMEs, and Associates to fulfill research requests across industries and markets.

You will drive client onboarding, align on workflows, and collaborate with Business Development to maximize Guidepoint usage. A strong English background, solid project management skills, and a proactive, growth-focused mindset are essential.

Qualifications

• Bachelor’s degree required.
• Fluency in English.
• Ability to speak a second Asian language (Mandarin/Korean/Japanese/Vietnamese/Thai) is a plus.
• 4–5 years of experience in consulting/strategic analysis, HR search, account and service management, equity research, or market research.

Responsibilities

• Serve as the main point of contact for day-to-day client relationship and service delivery.
• Fulfill client requests across sectors using the Experts database and project management resources.
• Coordinate with Vertical Manager/Subject Matter Expert to scope projects and identify capable companies/functions.
• Lead a team of Associates to deliver research and due diligence requests.
• Conduct weekly client account reviews to ensure performance.
• Collaborate with Business Development to optimize client usage of Guidepoint services.
• Participate in client onboarding calls and define client preferences.

Skills

Project management

Client relationship

Communication

Research

Time management

Team coordination

Education

Bachelor's degree

Tools

Project management tool

Job description

The Client Service Team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.

As a Project Manager on the Client Service team you will be responsible for managing key client accounts (corporates, hedge funds, institutional investors, private equity, investment banks, etc.). Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.

What You Will Own

• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients.
• Fulfill all client requests across all sectors by utilizing the Experts in the company database and project management tool, and custom recruiting resources.
• If industry knowledge and expertise is needed to fulfill the project, coordinate with the Vertical Manager/Subject Matter Expert to better understand the scope of the project to identify companies and job functions that can fulfill the project requirements.
• Coordinate and work with a team of Associates to execute on requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more..
• Weekly meeting to review client accounts to make sure performance meets expectations project management.
• Work closely with the Business Development / Client Growth teams to optimize your clients’ use of Guidepoint’s services.
• Participate in client on-boarding calls to explain workflows and understand client preferences regarding Expert backgrounds, proposed lists, and call scheduling.
• Work with other members in the team to provide industry guidance for projects.

Experience You Will Bring

• Bachelor’s degree and strong academic record required
• Fluency in English
• Ability to speak a second Asian language such as Mandarin, Korean, Japanese, Vietnamese, Thai, etc would be an added benefit
• 4 to 5 years of work experience in total, related to consulting and strategic analysis, HR search, account and service management, equity research, or market research to cover various industry sectors is highly preferred
• High proficiency with web research and knowledge of niche websites
• Outgoing personality with the ability to speak with people at all professional levels
• Excellent priority management and ability to work within tight deadlines
• Excellent written and verbal communication skills
• Ability to think creatively and focus on opportunities for growth
• Desire to work in a fast-paced, entrepreneurial environment
• Initiative and ability to handle increasing responsibility over time

What We Offer

• Competitive compensation
• Group medical insurance coverage and dental benefits
• Casual, multicultural work environment
• Central office location

About Guidepoint

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.