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Willowglen Services Pte Ltd is seeking a Senior Engineer/Manager to oversee electrical/ELV maintenance contracts across multiple clients in Singapore. You will lead and train a maintenance team, manage spares and reports, and ensure SLAs, uptime, and accurate billing.
Responsibilities include scheduling firmware updates and backups, and handling retrofitting or upgrades with a proactive, data-driven approach.
Oversee multiple maintenance contracts including electrical system, Security system and M&E system with different client.
Ensure maintenance activities comply with Service Level Agreements for response time, uptime, and reporting.
Lead, train, and supervise the maintenance team across different client sites.
Manage spare parts inventory.
Prepare and submit monthly maintenance reports, trend analysis, and recommendations to clients.
Schedule the maintenance, firmware updates, cyber security patches and system backup.
Take full ownership of Retrofitting, upgrading or alternative and additional works.
Act as the single point of contact for multiple clients regarding maintenance contract performance.
Identify variation orders or upsell opportunities.
Ensure client satisfaction through transparent communication and rapid issue resolution.
Other assigned maintenance or project by superior.
Degree in Electrical / Electronic or equivalent.
Minimum of 5 years’ experience in electrical/ELV maintenance, condition monitoring, or M&E services, with at least 3 years in a supervisory role.
Able to work effectively in a multidisciplinary environment.
Self-starter and team leader with good communication and interpersonal skills.
Possess Class 3 license with own vehicle.
Hands-on maintenance experience with Partial Discharge monitoring system would be a high advantage.
Possess PMP certification would be an advantage.
Singaporean only.
Leadership: Inspire, motivate, and hold people accountable.
Negotiation: Skilled at finding win-win solutions with clients, vendors, and team members.
Problem-Solving: Able to tackle complex, often ambiguous, problems and make data-driven decisions.
Technical Proficiency: Understand the technical domain of your contracts well enough to make informed decisions and earn the respect of your team.
Communication: Exceptional at communicating up, down, and across the organization—both verbally and in writing.
Strong presentation and verbal skills with the ability to deliver arguments clearly and confidently.
Possess the ability to think laterally and make decisions.
Financial Acumen: Understand P&L statements, budgeting, forecasting, and reading financial reports.
PC Literate with strong skills in MS Office, MS Project.
Be able to work independently within a fast paced, target driven environment.
A pro-active attitude.