Senior / Program Executive #SYSPRO #ContractManufacturing #NJH

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Recruit Express PTE LTD is seeking a capable Order Management Coordinator in Singapore. You will manage customer accounts, coordinate order fulfilment, and ensure clear communication between customers and internal teams to deliver orders on time.

Responsibilities include handling POs, RFQs, and change orders, while updating SYSPRO ERP data and maintaining accurate records. You will collaborate with production, procurement, logistics and sales to optimise processes and customer satisfaction.

Qualifications

• Diploma/degree in Business Management or related discipline.
• Strong analytical and problem-solving skills.
• Excellent communication skills and ability to work with multiple stakeholders.

Responsibilities

• Manage and maintain relationships with existing and new customer accounts.
• Provide timely responses to customer enquiries and order updates.
• Coordinate order fulfilment, shipment scheduling and production coordination to ensure on-time delivery.
• Process customer POs and issue order acknowledgements promptly.
• Coordinate RFQs and follow-ups with relevant departments.
• Update sales orders and job orders in the ERP/MRP system (SYSPRO).
• Monitor order progress and shipment schedules; escalate issues as needed.
• Collaborate with supply chain, production planning, and logistics teams to expedite orders.

Skills

Analytical thinking

Problem solving

Communication skills

Multi-tasking

Microsoft Excel

Education

Business Management diploma/degree

Tools

SYSPRO

Job description

Position Summary

The incumbent is responsible for managing customer accounts, coordinating order fulfilment, and ensuring smooth communication between customers and internal departments. This role supports order management, shipment scheduling, and production coordination to ensure timely delivery and high customer satisfaction.

Job Responsibilities

• Manage and maintain relationships with existing and new customer accounts.
• Provide timely responses to customer enquiries, requests, and order updates.
• Keep customers informed of order status, shipment schedules, and potential issues.
• Process customer Purchase Orders (PO) and issue order acknowledgements in a timely manner.
• Process RFQs and coordinate quotation follow-ups with relevant departments.
• Handle change orders and ensure alignment between quoted prices and customer PO.
• Maintain accurate data entry and update sales orders and job orders in the company’s ERP/MRP system (SYSPRO).
• Adjust material allocations and monitor order progress within the system.
• Monitor daily shipment schedules and ensure delivery timelines are met.
• Coordinate with production, procurement, logistics, and engineering teams to expedite orders when necessary.
• Identify potential delays and proactively elevate issues to relevant stakeholders.
• Prepare and submit customers' open order reports accurately and on time.
• Maintain proper documentation for customer orders and related transactions.
• Effectively communicate customer requirements to internal departments.
• Work closely with supply chain, production planning, and sales teams to ensure smooth order execution.
• Identify opportunities to improve customer service processes and internal workflow efficiency.

• Perform any other ad-hoc assignments or duties as assigned by management.

Qualifications

• Diploma/ Degree in Business Management or related discipline
• Minimum 2 to 5 years of experience in planning, production coordination, or supply chain roles.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office with hands-on experience with data entry and Microsoft Excel reporting
• Ability to multi-task and work in a fast-paced, deadline-driven environment with multiple stakeholders.
• Excellent communication skills
• Experience working with ERP / MRP systems (preferably SYSPRO) is an advantage.
• Must be a team player