Senior Production Support Lead – Prime Finance (APAC)

Testing Site - JPMC; Singapore; Presencial; SGD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Testing Site - JPMC in Singapore is seeking a Technology Support Lead to oversee production stability and performance for Prime Finance across APAC. You will mentor the team, coordinate incidents, and ensure risk and controls compliance while partnering with Business and Technology stakeholders.

You will own end-to-end production support for Front and Middle Office applications, drive SRE practices, and ensure reliable releases through strong observability, DR planning, and proactive problem

Formación

• Bachelor's degree or equivalent in a technical discipline.
• 5+ years in production support or tech operations within financial services.
• Experience with trade processing and front-to-back workflows.
• Knowledge of stock borrow/loan and synthetic prime brokerage.
• SQL and database expertise (Sybase/Oracle).
• Familiarity with ITIL processes and observability practices.

Responsabilidades

• Lead day-to-day technical and operational support for Front and Middle Office applications across APAC, serving as primary escalation point for critical issues.
• Own end-to-end trade lifecycle application support, ensuring resilient and well-controlled operations.
• Build partnerships with Production Management, Business, and Technology; communicate status at senior levels.
• Partner with AD to implement fixes and stability enhancements; champion SRE/DevOps practices.
• Define, track, and report capacity, resiliency, and reliability metrics; lead DR planning/execution.
• Enhance observability and monitoring; evolve tooling and auto-remediation patterns.
• Manage production incidents end-to-end with rapid triage and clear communications.
• Lead post-mortems with AD; document root cause and preventative actions; track follow-ups in ServiceNow.
• Engage in SDLC for non-functional readiness and smooth onboarding of new apps into Production.
• Plan and execute change releases with Business, AD, and QA; include off-hours/DR activities.

Conocimientos

SQL and stored procedures

Linux/UNIX

Scripting (Perl, Shell)

Python

ITIL incident/change management

Observability tools (ITRS Geneos)

Trade processing domain knowledge

Problem solving under pressure

Stakeholder communication

Educación

Bachelor’s degree in Engineering/CS/IT

Herramientas

ITRS Geneos

Sybase

Oracle

ServiceNow

Descripción del empleo

Testing Site - JPMC in Singapore is seeking a Technology Support Lead to oversee production stability and performance for Prime Finance across APAC. You will mentor the team, coordinate incidents, and ensure risk and controls compliance while partnering with Business and Technology stakeholders.

You will own end-to-end production support for Front and Middle Office applications, drive SRE practices, and ensure reliable releases through strong observability, DR planning, and proactive problem