Production Support Analyst at SAKSOFT LIMITED

SAKSOFT LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

SAKSOFT LIMITED in Little India, Singapore is seeking a Production Support Analyst for on-site employment. The role requires 5+ years in Banking IT support with MS Dynamics CRM, MS SQL Server, Unix and Oracle experience. Strong communication, teamwork, and ITIL knowledge are essential.

The position involves delivering high-quality production support, incident management, and proactive problem resolution in a high-availability environment. Banking domain experience preferred.

Qualifications

• 5+ years of experience in Banking IT industry support.
• Experience in Microsoft Dynamics CRM applications.
• Strong team player with good time management.
• Ability to work under urgency and multiple deadlines with minimal supervision.
• Experience in L2/L3 production support in high availability environments.
• Strong ITIL knowledge.

Responsibilities

• Deliver a 1st class Production Support service to stakeholders.
• Responsible for availability, incidents, problems and capacity management.
• Respond to and resolve incidents and user queries with proper analysis.
• Manage incident communications within team, manager and department.
• Drive remediation aligned with non-functional requirements.
• Evidence continual service improvement via automation.
• Ensure adherence to processes and contribute to standards.
• Coach teammates and share knowledge.
• Communicate complex issues in plain language.
• Collaborate with 1st & 3rd line support and development teams to resolve SLA-related queries.

Skills

Microsoft Dynamics CRM

MS SQL Server

Unix

Oracle

MQ

Tools

Control-M

Remedy

BMC

Job description

Production Support Analyst at SAKSOFT LIMITED in Little India, S00, SG. This Full time on site position offers great opportunities for career growth.

Experience : 6-9 Years Role : Production Support Analyst Key Skills : Microsoft Dynamics CRM, MS SQL Server, Unix,Oracle with Production Support experience primarily in L2 Support role

Responsibilities

• Deliver a 1st class Production Support service to Channel’s stakeholders
• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Drive technical remediation in line with agreed non-functional requirements
• Evidence continual service improvement of processes and tasks (via automation)
• Ensures essential process / procedures are followed and contribute to defining standards.
• Coach and be receptive to coaching to uplift the team’s and your individual knowledge
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements: 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM applications. Strong team player. Flexible and being able to manage time effectively. Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision. Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment. Strong understanding of ITIL methodology.

Essential Technical Skills

- 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle. Strong working experience in Microsoft Dynamics CRM application production support Strong understanding of Microsoft Dynamics CRM application architecture Excellent troubleshooting skills in Control-m batch issues, SSIS packages Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language) Hands-On experience in writing / debugging scripts, code, and database queries Software Engineering & Change Management Solid understanding and execution of DR & BCP Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools Competent in Microsoft Excel, PowerPoint and Word document

Personal Skills

- Ability to work in a team environment Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority Excellent communication and interpersonal skills with the ability to communicate well at all levels Strong problem solving skills while being process orientated Self-motivating and delivery focused individual Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Saksoft Limited is a leading Digital Transformation Solution Partner for clients across the globe. The ensuing pandemic has accelerated maturing of the digital revolution, making it imperative for companies to invest in automation, technology-led cost moderation and digitalisation-induced improvement in organisational productivity. At Saksoft, we bring into play a business model that has transformed in line with customer needs. Our ‘Inch Wide Mile Deep’ positioning has helped create mission critical, vertical relevant solutions. Our solutions are predominantly focussed on Fintech , Logistics & Transportation , Retail/E-commerce , Health care and Telecom account for over 70% of our revenues. Our competence and track record have made us the trusted partner to Public Sector companies in Singapore and United Kingdom.Customers today, are no longer looking for the best in the world. They want the best in the street. With our String of Pearls strategy, Saksoft is a group made up of organisations that are specialists in specific verticals, region and uniqueness. These qualities have helped our clients select us a partner of choice for their digital transformation journey, for over 2 decades With our spread of technology solutions ranging from Intelligent Automation, Legacy Modernisation, and Managed Infrastructure support, Advanced Analytics and Quality Assurance, Saksoft is a well placed to address and resolve almost every technology challenge that a client faces. Saksoft is a public listed in India on NSE and BSE under the permitted trading category. To know more about Saksoft, feel free to write to us on [e-mail]