Senior Product Operations Lead — Incident Response

SYFE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SYFE PTE. LTD. in Singapore is seeking a Senior Product Operations Manager to join as the connective tissue between Product, Support, Compliance, Engineering, and Business teams.

You’ll triage live issues, coordinate incidents, and drive fixes that stick, balancing urgent delivery with robust process. You don't need a product manager title; you bring real product or operations experience, sharp judgment, and the credibility to mobilize the right people and drive decisions in a fast-paced fintech

Qualifications

• Minimum of 8+ years' total professional work experience, with at least 5 years in product operations, product management, technical support/escalations, or a similar cross-functional operations role
• Track record of resolving live customer or production issues under time pressure, including coordinating across multiple teams
• Strong analytical skills — comfortable digging into data, tickets, and logs to find the real problem
• Excellent written and verbal communication; able to translate between technical, business, and compliance stakeholders
• Highly organised, with a bias for follow-through — things assigned to you don't fall through the cracks
• Comfortable operating in ambiguity and owning problems end-to-end in a fast-paced, high-ownership environment
• Strong communication and stakeholder management skills
• Candidates with less experience may be considered for the role of Product Operations Manager or Specialist

Responsibilities

• Act as the front line between Product and other teams (Support, Compliance, Engineering, Business) for customer issues and incidents — triaging what comes in, working with the right PM or squad to resolve it, and tracking it through to resolution
• Own incident response coordination for product-related issues: convene the right people, drive root-cause analysis, and ensure fixes and post-mortems actually happen rather than just get discussed
• Build and maintain the processes, tools, and documentation (playbooks, escalation paths, issue trackers) that let Product and cross-functional teams resolve problems without reinventing the wheel each time
• Identify recurring or systemic issues from support tickets, incident logs, and stakeholder feedback, and turn them into clear insights
• Spot opportunities to reduce manual, repetitive work in Product, Operations, and CS, etc and drive the fixes yourself where possible

Skills

Analytical skills

Communication

Stakeholder management

Organisational skills

Cross-functional collaboration

Problem solving

Tools

Jira Service Management

SQL

Python

R

Job description

SYFE PTE. LTD. in Singapore is seeking a Senior Product Operations Manager to join as the connective tissue between Product, Support, Compliance, Engineering, and Business teams.

You’ll triage live issues, coordinate incidents, and drive fixes that stick, balancing urgent delivery with robust process. You don't need a product manager title; you bring real product or operations experience, sharp judgment, and the credibility to mobilize the right people and drive decisions in a fast-paced fintech