Senior Product Manager APAC

Global Payments Inc.; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

Global Payments Inc. is seeking a Product Manager in Singapore to own end-to-end product initiatives from ideation to launch and scale, with a strong focus on customer impact and commercial success.

You will drive strategy, ownership, and customer-led development across merchant solutions, partnerships, and growth initiatives, collaborating with cross-functional teams to deliver secure, scalable fintech experiences.

Join a dynamic team shaping the future of commerce payments.

Qualifications

• Experience leading product initiatives from ideation to launch.
• Strong understanding of payments, fintech, and ecommerce ecosystems.
• Ability to influence across cross-functional teams and stakeholders.
• Proven track record delivering measurable business value.
• Experience engaging with merchants, partners, and senior leadership.

Responsibilities

• Define and drive product vision, strategy, and roadmap aligned with business goals.
• Own products through full lifecycle from discovery to launch and optimization.
• Collaborate with cross-functional teams to deliver scalable, secure solutions.
• Lead release planning, migrations, and product enhancements.
• Engage customers to identify opportunities and validate ideas.
• Represent voice of the customer throughout development lifecycle.

Skills

Product management

Payments

Fintech

Ecommerce

Financial services

Job description

What you’ll own

As a Product Manager, you will take end-to-end ownership of product initiatives across their lifecycle — from ideation through launch and scale — with a relentless focus on customer impact, commercial success, and long-term scalability.

Product Strategy & Portfolio Management

• Define and drive the product vision, strategy, and roadmap, ensuring alignment with business goals, customer needs, and market opportunities while securing stakeholder buy-in.

• Lead product planning and prioritization by evaluating customer requirements, market trends, competition, emerging technologies, and regulatory changes to maximize customer value, growth, scalability, and commercial outcomes.

• Develop business cases and investment recommendations, and communicate product strategy, performance, risks, opportunities, and roadmap updates to senior leadership to support informed decision-making.

Product Ownership & Delivery

• Own and manage strategic products throughout the full lifecycle, from discovery and development to launch, adoption, optimization, and transformation initiatives.

• Partner with cross-functional teams to design, prioritize, and deliver scalable, secure, and compliant solutions that align with business objectives and commercial goals.

• Lead product execution by driving release planning, managing complex migrations and modernization efforts, and serving as the escalation point for strategic product issues and enhancements.

Customer & Market Leadership

• Engage directly with merchants, partners, and internal stakeholders to deeply understand customer needs, pain points, and emerging opportunities.
• Champion a customer-centric approach, challenging assumptions and validating opportunities through qualitative and quantitative insights.
• Represent the voice of the customer throughout the product development lifecycle.
• Conduct customer interviews, business reviews, workshops, focus groups, and market analysis to identify opportunities for innovation and growth.

Merchant Solutioning & Strategic Customer Engagement

• Collaborate with merchants, Solution Consultants, Commercial teams, and Account Management to understand business needs and develop product solutions that drive customer success and growth.
• Translate customer requirements into scalable product capabilities and platform enhancements, identifying opportunities to transform bespoke requests into repeatable solutions for broader market adoption.
• Provide product expertise in strategic customer engagements, including workshops, executive briefings, proposals, RFPs, business reviews, and sales initiatives to support customer acquisition, retention, and expansion.

Commercial Performance & Growth

• Own and optimize product performance across adoption, customer satisfaction, revenue, and commercial outcomes, ensuring products deliver measurable business value.
• Leverage data, market insights, and performance metrics to identify opportunities for transaction growth, merchant adoption, market expansion, and continuous product improvement.
• Support strategic planning, budgeting, and investment prioritization while balancing short-term commercial opportunities with long-term product growth and objectives.

Partner & Ecosystem Management

• Build and manage strategic relationships with financial institutions, payment networks, technology providers, fintech partners, and vendors.
• Collaborate with external partners to define product capabilities, integration priorities, and go-to-market opportunities.
• Negotiate priorities and influence stakeholders to achieve product and business objectives.
• Manage vendor relationships critical to product delivery and innovation.

Innovation & Future Commerce

• Drive innovation strategy by monitoring emerging trends in payments, AI, digital identity, embedded finance, tokenization, autonomous payments, and agentic commerce to identify future growth opportunities.
• Evaluate and develop innovative product opportunities by partnering with internal and external stakeholders to assess commercial viability, scalability, and competitive advantage.
• Shape future commerce experiences by balancing innovation with customer value, business outcomes, and long-term market opportunities for merchants, consumers, and the broader payments ecosystem.

Programme Leadership & Governance

• Lead complex cross-functional programmes across products, business units, and geographies, ensuring successful delivery through effective planning, execution, and stakeholder management.
• Ensure governance, compliance, and operational excellence by managing risks, dependencies, regulatory requirements, and contributing to the evolution of product operating models and best practices.

Industry Leadership

• Represent Worldpay at customer meetings, partner engagements, conferences, webinars, and industry forums.
• Act as a subject matter expert on payments, commerce, and emerging industry trends.
• Provide thought leadership on product innovation, customer experience, and the future of commerce.

Other related duties as assigned.

What you’ll bring

• Strong expertise in product management, payments, fintech, ecommerce, and financial services, with a deep understanding of global merchant payment processing and a proven track record of launching and scaling successful products.

• Demonstrated ability to lead complex cross-functional initiatives from strategy through execution, delivering commercial outcomes while driving product adoption and growth.

• Experienced in managing enterprise customer relationships and collaborating with senior stakeholders, partners, financial institutions, vendors, and broader payment ecosystem participants.

• Combine strategic thinking with strong execution, making informed decisions, managing trade-offs, and driving outcomes that deliver measurable customer, merchant, and business value.

• Build strong partnerships across customers, Commercial teams, Solution Consultants, and Engineering to deliver scalable, repeatable product solutions while balancing specific customer needs with broader platform objectives.

• Foster innovation and alignment by challenging assumptions, understanding evolving payments and commerce trends, and inspiring stakeholders around a shared product vision and future growth opportunities.

• Strong product leadership capabilities with expertise in product strategy, roadmap management, prioritization, customer discovery, and delivering measurable business outcomes aligned to long-term goals.

• Deep payments and commerce knowledge, including merchant acquiring, payment processing, ecommerce, omnichannel commerce, emerging payment technologies, regulatory requirements, and evolving digital commerce ecosystems.

• Strong commercial, analytical, and leadership skills, with the ability to drive data-informed decisions, manage stakeholder relationships, communicate complex concepts effectively, and influence outcomes across all organizational levels.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.