Senior / Patient Service Associate, Outpatient Clinic Operations

Singapore General Hospital; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a customer service professional to ensure smooth clinic operations. Responsibilities include registration, appointment scheduling, and assisting nursing staff with patient-related tasks. Ideal candidates should have a diploma or relevant qualification, along with at least 2 years of related experience, preferably in hospitality or frontline service. Proficiency in MS Office is essential, along with strong communication and interpersonal skills.

Qualifications

• Minimum 2 years of experience in a relevant field.
• Previous experience in hospitality, nursing, or frontline customer service is advantageous.

Responsibilities

• Provide professional and excellent customer service.
• Perform registration and appointment scheduling.
• Assist nursing and clinical staff with patient-related activities.

Skills

Customer-oriented

Good communication

Interpersonal skills

Proficient in MS Office

Education

Diploma or Higher NITEC / NITEC / GCE 'O'/ 'N' Level

Job description

You will provide professional and excellent customer service to ensure smooth operations of the clinics. You will perform frontline duties involving registration, appointment scheduling as well as cashiering. You will also assist the nursing and clinical staff on patient-related activities.

Requirements

• Diploma or Higher NITEC / NITEC / GCE 'O'/ 'N'Level with 2 years' experience
• Previous hospitality, nursing or frontline customer service experience will be advantageous
• Proficient in MS Office applications
• Customer-oriented with good communication and interpersonal skills