Senior Ops & Policy Lead — Disability Services Transformation

SG Enable; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

SG Enable is seeking a Deputy Director in the Operational Policy and Data Division to lead the development of operational policies and service models for MSF-funded disability services. The role bridges policy and operations, translating policy intent into practical frameworks and implementation plans while partnering with service management teams for transformation.

The incumbent will provide strategic leadership in service planning and policy reviews, ensuring services remain responsive,

Qualifications

• 8–10 years of experience in policy implementation, service planning, and operational policy development.
• Experience implementing service models and strategic initiatives.
• Experience with government agencies or social service providers is an advantage.
• Strong strategic thinking and planning, translating policy into actionable SOPs.
• Proven ability to lead teams to navigate complex cross-functional initiatives.

Responsibilities

• Translate MSF policy intent into operational frameworks, service standards, SOPs and implementation plans.
• Develop and review operational policies, guidelines and SOPs to support effective service delivery.
• Assess operational implications of new policies and initiatives and provide strategic recommendations on implementation approaches.
• Oversee the implementation of legislative and regulatory requirements, ensuring operational readiness and integration into service operations.
• Lead service planning to meet evolving demand and support long-term development of disability services.
• Drive the review, design and enhancement of service models across residential, centre-based and student care services.
• Assess service capacity, utilization trends and emerging needs to inform policy and planning.
• Partner with SG Enable and SSA to plan and implement service enhancements and transformation initiatives.
• Lead cross-functional efforts to operationalize policy changes and monitor outcomes for continuous improvement.
• Engage stakeholders to align interests and drive adoption of initiatives.

Skills

Policy implementation

Strategic planning

Stakeholder management

Cross-functional leadership

Education

Degree in Public Policy, Social Sciences, Business, Economics, Public Administration, Data Analytics, or related discipline

Job description

SG Enable is seeking a Deputy Director in the Operational Policy and Data Division to lead the development of operational policies and service models for MSF-funded disability services. The role bridges policy and operations, translating policy intent into practical frameworks and implementation plans while partnering with service management teams for transformation.

The incumbent will provide strategic leadership in service planning and policy reviews, ensuring services remain responsive,