Deputy Director, Operational Strategy & Service Design

SG Enable; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SG Enable is seeking a Deputy Director in the Operational Policy and Data Division to lead the development of operational policies, service models and implementation strategies for MSF-funded disability services. The role bridges policy and operations to translate policy intent into operational frameworks, standards, processes and implementation plans.

You will partner with SG Enable and SSA teams to drive service enhancements, sector transformation and continuous improvement, while providing

Qualifications

• Degree in Public Policy, Social Sciences, Business, Economics, Public Administration, Data Analytics, or a related discipline.
• 8–10 years of experience in policy implementation, service planning and operational policy development.
• Experience with government agencies, social service providers or healthcare is advantageous.
• Strong ability to translate policy into actionable operational plans and SOPs.

Responsibilities

• Lead translation of MSF policy intent into operational frameworks and SOPs.
• Develop and review operational policies, guidelines, and SOPs.
• Assess implications of new policies on service delivery and provide strategic recommendations.
• Oversee compliance and integration of legislative requirements into service operations.
• Drive service planning and the evolution of disability service models.
• Plan capacity, utilisation trends and inform resource planning.
• Collaborate with SG Enable and SSA to implement transformation initiatives.
• Lead cross-functional teams to operationalise policy changes and improvements.
• Monitor outcomes and drive continuous improvement across operations.

Skills

Strategic leadership

Policy implementation

Stakeholder engagement

Cross-functional collaboration

Policy-to-operations translation

Education

Degree in Public Policy or related field

Experience in public sector policy/operational planning

Job description

SG Enable is seeking a Deputy Director in the Operational Policy and Data Division to lead the development of operational policies, service models and implementation strategies for MSF-funded disability services. The role bridges policy and operations to translate policy intent into operational frameworks, standards, processes and implementation plans.

You will partner with SG Enable and SSA teams to drive service enhancements, sector transformation and continuous improvement, while providing