Assistant Station Manager, Bukit Panjang LRT

SMRT Corporation, Ltd.; Singapore; On-site; SGD 22,000 - 29,000; Full time

Job summary

SMRT Trains Ltd is seeking an Assistant Station Manager to support day-to-day operations of LRT stations in a fast-paced, customer-facing environment.

You will ensure safe travel, deliver commuter-centric service, manage delays and incidents, and collaborate with operations teams across station and train duties. Requires NITEC in engineering and willingness to work rotating shifts including weekends.

Qualifications

• NITEC in an Engineering discipline.
• Able to work on three rotating shift including weekends and public holidays.
• Candidate with no experience are welcomed to apply.

Responsibilities

• Ensure a safe and secure travel experience for commuters.
• Provide excellent commuter-centric customer service at stations and trains.
• Respond promptly to delays and incidents, and to alarms.
• Perform crowd control and first-line recovery of trains and equipment.
• Assist in administrative duties and compliance with rules.

Skills

Basic computer literacy

Education

NITEC in an Engineering discipline

Job description

Select how often (in days) to receive an alert:

Job Purpose

The Assistant Station Manager supports the day-to-day operations of the LRT stations.

He works in a fast-paced and customer-facing environment, and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to train, station and wayside operation requirements.

Responsibilities

• Ensure a safe and secure travel experience for our commuters.
• Ensure the delivery of excellent commuter-centric customer service experience focusing on care and comfort.
• Ensure delays and incidents are responded promptly and handled appropriately.
• Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith.

Support station operations and requirements

• Provide excellent commuter-centric customer service at station
• Conduct security patrol within station premises
• Conduct checks to ensure station equipment are in good working condition
• Respond to alarm status promptly e.g. fire alarm, ESP, etc.
• Perform crowd control to facilitate the movement of commuters at station concourse and platforms
• Carry out first-line recovery of trains, station and trackside equipment
• Perform administrative duties

Support train operations and requirements

• Provide excellent commuter-centric customer service in train
• Man revenue service train, handle train defects and operate train when required
• Perform sweep train operation to ensure system is safe before revenue service.
• Conduct security sweep on board trains

Comply with Rules, Regulations and Procedures

• Respond to rail incidents and/or accidents in accordance with assigned roles and responsibilities
• Communicate operational and service information to relevant staff and commuters during rail incidents and/or accidents
• Assist in the investigation of rail incidents and/or accidents
• Operate trains as instructed by Operations Control Centre

Support continuous improvement activities to enhance service reliability

• Propose workflow improvements to enhance operational efficiency of station and trains operations

Qualifications & Work Experience

• NITEC in an Engineering discipline
• Able to work on three rotating shift including weekends and public holidays
• Candidate with no experience are welcomed to apply

Skills

Technical skills include:

• Basic computer literacy

Generic skills include:

• Customer-service oriented
• Likes to work with people of all levels
• Committed and has passion for work
• Positive and open mind-set
• Meticulous and alert
• Ability to take initiative to make changes for better organization efficiency and effectiveness
• Ability to work independently and be a good team player
• Ability to work under stress and pressure
• Ability to communicate effectively and clearly
• Effective interpersonal skills
• Proficient in English and preferably in one other official language

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision

Moving People. Enhancing Lifestyles

Core Values

Respect, Integrity, Safety & Service, Excellence