Manager, HRBP Strides

SMRT Corporation, Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SMRT Corporation Ltd is seeking a Manager, HRBP Strides in Singapore to deliver hands-on HR support to assigned Business Units, partnering leaders on workforce priorities and driving people processes across recruitment, performance, industrial relations, and governance.

You will work closely with leaders and HR Centres of Excellence, manage headcount and workforce reporting, and coach the team to ensure compliant, timely, and high-quality HR outcomes in a complex operational environment.

Qualifications

• Recognised degree in Human Resources, Business Administration, Organisational Psychology or related discipline.
• Typically 5–8 years of progressive HR experience, including HRBP exposure and direct responsibilities for day-to-day workforce operations.
• Demonstrated ability to partner with frontline and senior leaders, diagnose issues and implement policy‑compliant solutions.
• Strong knowledge of Singapore employment legislation, fair employment practices and HR governance requirements; industrial relations experience is advantageous.

Responsibilities

• Operational HR partnering: be the primary HR contact for assigned units and provide timely advice.
• Employee relations and case management: manage performance, attendance, misconduct, and disciplinary cases with proper documentation.
• Industrial relations: engage with unions and representatives; prepare materials and follow-up actions.
• Workforce deployment and staffing: collaborate on manpower, recruitment priorities, deployments, and shifts.
• Performance cycle delivery: coordinate goal setting, reviews, moderation, and succession activities.
• HR policy, compliance and governance: apply policies, maintain records and monitor risks.
• HR operations coordination: work with payroll, benefits, recruitment and learning teams; resolve queries.
• People data and reporting: monitor headcount, attrition, movements; provide insights.
• Team supervision: allocate work, set standards, coach team members.
• Strategic business partnering: align HR plan with business priorities with clear milestones.
• Workforce and organisation planning: contribute to planning, reviews, and capability planning.
• Change and continuous improvement: lead or support HR change projects and adoption.

Skills

Leadership

Independent work

Data analysis

MS Office

SAP

SuccessFactors

Communication

Integrity & confidentiality

Education

Degree in HR, Business Administration or related

Postgraduate HR qualification advantageous

Tools

SAP

SuccessFactors

Job description

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Manager, HRBP Strides

Job Purpose

The Manager, HRBP is responsible for delivering responsive, hands‑on HR support to assigned Business Units while partnering leaders on workforce and organisational priorities. The role oversees recruitment, staffing and deployment, performance and talent processes, policy compliance, employee and industrial relations, workforce reporting and team delivery.

Working closely with business leaders and specialist HR teams, the role provides practical advice on complex people matters, ensures consistent and compliant execution, develops the direct report/s, and contributes to workforce planning, organisational change and continuous improvement to support operational effectiveness and sustainable people outcomes.

Responsibilities

• 1. Operational HR partnering: Serve as the primary HR contact for assigned Business Units, maintain regular ground engagement with leaders and employees, understand day‑to‑day operational realities and provide timely, practical advice on workforce and people matters.
• 2. Employee relations and case management: Independently manage performance, attendance, misconduct, grievance, disciplinary, appeal and employee welfare cases from fact‑finding through closure; prepare accurate documentation, coordinate stakeholders, advise managers on proportionate action and ensure procedural fairness, consistency and timely follow‑up.
• 3. Industrial relations: Support constructive engagement with unions and employee representatives; address operational concerns, prepare management positions and case materials, participate in discussions and ensure commitments and follow‑up actions are properly recorded and implemented.
• 4. Workforce deployment and staffing: Work closely with operational leaders and Plans Branch on manpower requirements, vacancies, recruitment priorities, deployment, transfers, temporary arrangements, shift or roster‑related people implications and workforce movements to maintain service continuity and workforce stability.
• 5. Performance cycle delivery: Coordinate goal setting, performance reviews, moderation, promotion, talent review and succession activities; guide BU on quality submissions, challenge inconsistencies, track completion and ensure agreed development, retention or performance actions are implemented.
• 6. HR policy, compliance and governance: Interpret and apply HR policies, collective agreements and Singapore employment requirements; maintain case files and decision records, monitor exceptions, identify control gaps and elevate material legal, employee or reputational risks promptly.
• 7. HR operations coordination: Partner Centres of Excellence on payroll, benefits, recruitment, learning, compensation and HR system matters; resolve escalated employee or manager queries, monitor service delivery and drive issues to closure.
• 8. People data and operational reporting: Monitor headcount, vacancies, attrition, absenteeism, overtime, performance cases, employee movements and other workforce indicators; validate data, analyse trends and provide concise insights and action recommendations to management.
• 9. Team supervision: Allocate work, set service and documentation standards, review complex cases and key submissions, coach team members (where applicable) and ensure responsive, consistent and high‑quality HR support across the assigned portfolios.
• 10. Strategic business partnering: Develop a sound understanding of business priorities, the operating model and workforce profile; advise leaders on people implications and translate agreed priorities into a focused HR plan with clear owners, milestones and measures.
• 11. Workforce and organisation planning: Contribute to manpower planning, organisation and role reviews, capability planning and succession readiness; assess operational feasibility and support implementation of approved changes.
• 12. Change and continuous improvement: Lead or support restructuring, workforce transition, policy implementation and HR improvement projects; assess people impacts, coordinate communications and execution, monitor adoption and recommend practical improvements based on operational feedback and outcomes.

Qualifications & Work Experience

• 1. Recognised degree in Human Resources, Business Administration, Organisational Psychology or a related discipline; relevant postgraduate or professional HR qualification is advantageous.
• 2. Typically 5-8 years of progressive, broad‑based HR experience, including substantial HR business partnering experience and direct, hands‑on responsibility for day‑to‑day workforce operations, employee relations, performance and conduct cases, manpower movements and core employee lifecycle processes in a complex operational environment.
• 3. Demonstrated ability to work closely with frontline and senior leaders, understand operational workforce issues and independently manage HR matters and cyclical processes from diagnosis through implementation and closure, with accurate documentation, sound advice and policy‑compliant execution.
• 4. Proven experience leading or coaching HR professionals, managing multiple priorities and delivering outcomes through others, supported by strong knowledge of Singapore employment legislation, fair employment practices and HR governance requirements; industrial relations experience is advantageous.

Skills

• 1. Good leadership, interpersonal and communication skills
• 2. Ability to work independently
• 3. Strong data analysis and problem‑solving skills.
• 4. Proficient in using the suite of Microsoft Office programmes
• 5. Familiar with the use of SAP and SuccessFactors as HR systems
• 6. Communication: Communicates complex or sensitive matters clearly and appropriately in writing and in person, including with senior management and employee representatives.
• 7. Integrity and confidentiality: Demonstrates professionalism, courage and consistency in handling sensitive information and difficult decisions.

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.

As the second largest public bus service operator in Singapore, we strive to deliver the best‑in‑class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North‑South Line, theEast-West Line, the Circle Line, the new Thomson East‑Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well‑being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence