Senior Operations Manager, Placements & Process Excellence

Ministry Of Social And Family Development; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ministry Of Social And Family Development is recruiting for an Operations Support role within ECDA’s Ops Management, to streamline preschool placement operations and service delivery. You will handle escalated enquiries, coordinate complex cases and help implement approved digital tools.

You will also contribute to process improvements, training, and maintenance of guidelines, SOPs and repositories to ensure accurate information and efficient service outcomes across teams in Singapore.

Qualifications

• Experience in operations management or public service functions.
• Ability to assess operational issues and propose improvements.
• Strong written and verbal communication skills.
• Experience with operational systems, workflows or SOPs.

Responsibilities

• Manage preschool placement operations including escalated enquiries and appeals.
• Coordinate placement support for families in high-impact scenarios.
• Apply placement frameworks and SOPs for consistent handling of cases.
• Work with preschools and internal teams to resolve cases and communicate with parents.

Skills

Operational judgement

Written & verbal comms

Cross-team collaboration

Adaptable to multiple priorities

Case management systems

Digital tools & workflows

Tools

Case management systems

Digital tools

Job description

Ministry Of Social And Family Development is recruiting for an Operations Support role within ECDA’s Ops Management, to streamline preschool placement operations and service delivery. You will handle escalated enquiries, coordinate complex cases and help implement approved digital tools.

You will also contribute to process improvements, training, and maintenance of guidelines, SOPs and repositories to ensure accurate information and efficient service outcomes across teams in Singapore.