Senior Operations Manager

ELEGANCE BEAUTY & SLIMMING CENTRE PTE. LTD.; Singapore; On-site; SGD 50,220 - 72,540; Full time

Job summary

ELEGANCE BEAUTY & SLIMMING CENTRE PTE. LTD. is seeking a Centre Manager to oversee daily operations, focusing on service delivery and reservations logistics. You will supervise staff, evaluate performance, and ensure smooth reception workflows to enhance guest experience.

You will develop weekly schedules, coach teams including beauticians and therapists, address customer escalations, monitor marketing and sales initiatives, and drive revenue by supporting the sales team to meet KPIs.

Responsibilities

• Manage the day to day operations of the Centre with a focus on all service and operational logistics of the reservations and reception
• Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation
• Provides weekly work schedules
• Regularly evaluates business processes, procedures and systems, makes recommendations as necessary
• Responsible for staffing, staff development, and training
• Resolves customer complaints that have been escalated
• Managing, coaching and motivating team of sales staff and therapist
• Maintain updates on promotion, benefits and offer to customers
• Support the sales team and ensure that they can meet team's performance KPI
• Handle customers' enquiries and provide professional consultation
• Supervision on the performance of team members eg. Beautician, Spa Therapist and etc
• Provide support and maintain marketing/sales initiative in order to achieve the desired revenue of the company

Job description

• Manage the day to day operations of the Centre with a focus on all service and operational logistics of the reservations and reception
• Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation
• Provides weekly work schedules
• Regularly evaluates business processes, procedures and systems, makes recommendations as necessary
• Responsible for staffing, staff development, and training
• Resolves customer complaints that have been escalated
• Managing, coaching and motivating team of sales staff and therapist
• Maintain updates on promotion, benefits and offer to customers
• Support the sales team and ensure that they can meet team's performance KPI
• Handle customers' enquiries and provide professional consultation
• Supervision on the performance of team members eg. Beautician, Spa Therapist and etc
• Provide support and maintain marketing/sales initiative in order to achieve the desired revenue of the company