Beauty Centre Manager

T&R BEAUTY SPA; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

T&R Beauty Spa, located in Singapore, seeks a capable operations manager to oversee daily functions, supervise therapists, and uphold top-tier customer service. You will schedule staff, monitor finances, manage inventory, and ensure hygiene and safety standards are met. You will also train staff and develop marketing plans to grow the client base.

Ideal candidates excel in leadership, service excellence, and strategic thinking, with a passion for the beauty industry and client retention.

Qualifications

• Experience managing a beauty centre or spa operations.
• Proven ability to deliver high levels of customer service and client satisfaction.
• Strong leadership, scheduling, and staff development skills.

Responsibilities

• Oversee daily operations of the beauty centre.
• Supervise beauty therapists and staff.
• Maintain high customer service standards and client satisfaction.
• Schedule staff shifts, appointments, and daily activities.
• Monitor sales, revenue, expenses, and overall business performance.
• Manage stock levels and order beauty products and supplies.
• Ensure hygiene, safety, and cleanliness standards.
• Handle customer enquiries, feedback, and complaints professionally.
• Train and motivate staff to improve service quality.
• Develop marketing strategies to attract new clients and retain existing customers.

Skills

Staff management

Customer service

Operations management

Scheduling

Marketing

Training & coaching

Job description

• Manage the daily operations of the beauty centre efficiently.
• Supervise and coordinate beauty therapists and other staff.
• Ensure high standards of customer service and client satisfaction.
• Schedule staff shifts, appointments, and daily activities.
• Monitor sales, revenue, expenses, and overall business performance.
• Manage stock levels and order beauty products and supplies.
• Ensure cleanliness, hygiene, and safety standards are maintained.
• Handle customer enquiries, feedback, and complaints professionally.
• Train and motivate staff to improve service quality and performance.
• Develop marketing strategies to attract new clients and retain existing customers.