Senior/ Operations Executive (Nurse/ Phlebotomist Preferred)

ASCLE HEALTHCARE PRIVATE LIMITED; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Ascle Healthcare Pte. Ltd. is seeking an Operations Coordinator to support day-to-day clinic operations across multiple locations in Singapore. You will coordinate with doctors, clinic staff and internal teams to ensure consistent service standards and smooth patient experiences.

You will handle patient enquiries, schedule appointments and assist in communicating between patients, clinicians and clinics. Travel between locations may be required.

Qualifications

• NITEC/Higher NITEC or Diploma in healthcare, nursing, business admin or equivalent.
• Nursing background is welcome.
• Phlebotomy skills or experience will be an added advantage.
• Prior experience in healthcare, clinic operations or patient service will be an advantage.
• Good communication, coordination and interpersonal skills.

Responsibilities

• Support day-to-day operations across Ascle Healthcare entities.
• Coordinate with doctors, clinic staff and internal teams to maintain service standards.
• Handle patient enquiries and coordinate appointments.
• Facilitate communication between patients, doctors and clinics.
• Provide coordination for local and international patients as needed.
• Monitor procurement, inventory and clinic reporting.
• Identify operational gaps and support process improvements.
• Conduct clinic visits and follow-up on operational matters.

Skills

Communication skills

Coordination

Interpersonal skills

Multitasking

Willingness to travel

Education

NITEC/Higher NITEC/Diploma or equivalent

Nursing background (welcome)

Healthcare administration

Job description

Main Responsibilities

• Support the day-to-day operations of Ascle Healthcare Pte. Ltd. and its subsidiaries.
• Coordinate with doctors, clinic staff and internal teams to ensure smooth operations and consistent service standards across clinics.
• Handle patient enquiries, coordinate appointments and facilitate communication between patients, doctors and clinics.
• Provide coordination and support for local and international patients where required.
• Monitor procurement, inventory and other operational requirements across HQ and clinics.
• Handle and follow up on operational feedback, complaints and enquiries.
• Maintain operational records, trackers and management reports, including clinic performance data and month-end reporting.
• Identify operational gaps and support process improvements to enhance efficiency, service quality and patient experience.
• Conduct clinic visits and follow up on operational matters where required.
• Support Management in operational planning and other business requirements.

Other Responsibilities

• Assist in company events, on-site health screenings and outreach activities, including phlebotomy where required.
• Support other clinics, departments or business functions based on operational requirements.
• Perform any other duties as assigned by the Company.

Requirements

• NITEC, Higher NITEC, Diploma or equivalent qualification, preferably in Healthcare, Nursing, Business Administration or a related discipline.
• Candidates with a nursing background are welcome to apply.
• Phlebotomy skills or experience will be an added advantage.
• Prior experience in healthcare, clinic operations or patient service will be an advantage.
• Good communication, coordination and interpersonal skills.
• Proactive, resourceful and able to multitask in a fast-paced environment.
• Comfortable with both operational and patient-facing responsibilities.
• Willing to travel between clinic locations and support events when required.