Senior/ Operations Executive (Nurse/ Phlebotomist Preferred)

Ascle Healthcare Group; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Ascle Healthcare Group is seeking an Operations Coordinator to support day-to-day clinic operations across its network in Singapore. You will coordinate doctors, staff and internal teams to maintain service standards and handle patient enquiries, appointments and communications across clinics.

You will monitor procurement and inventory, maintain records, assist with events and outreach, and travel between locations as required. Nursing background welcome and phlebotomy skills are a plus.

Qualifications

• NITEC or Diploma or equivalent in Healthcare, Nursing, Business Admin or related field.
• Nurses background welcome.
• Phlebotomy skills or experience a plus.
• Healthcare/clinic operations or patient service experience a plus.
• Strong communication and coordination abilities.
• Willing to travel between clinics when required.

Responsibilities

• Support day-to-day operations of Ascle Healthcare Pte. Ltd. and subsidiaries.
• Coordinate with doctors, clinic staff and internal teams to maintain service standards across clinics.
• Handle patient inquiries, coordinate appointments and facilitate communication between patients, doctors and clinics.
• Provide coordination and support for local and international patients as needed.
• Monitor procurement, inventory and other operational needs across HQ and clinics.
• Handle and follow up on operational feedback, complaints and inquiries.
• Maintain operational records, trackers and management reports including clinic performance and month-end data.
• Identify operational gaps and support process improvements to enhance efficiency and patient experience.
• Conduct clinic visits and follow up on operational matters as required.
• Support management in operational planning and other business requirements.
• Assist in events, health screenings and outreach activities, including phlebotomy where required.
• Support other clinics or departments as needed.
• Perform any other duties as assigned by the Company.

Skills

Communication

Coordination

Interpersonal skills

Multitasking

Customer service

Education

NITEC / Higher NITEC / Diploma or equivalent

Job description

Main Responsibilities

• Support the day-to-day operations of Ascle Healthcare Pte. Ltd. and its subsidiaries.
• Coordinate with doctors, clinic staff and internal teams to ensure smooth operations and consistent service standards across clinics.
• Handle patient enquiries, coordinate appointments and facilitate communication between patients, doctors and clinics.
• Provide coordination and support for local and international patients where required.
• Monitor procurement, inventory and other operational requirements across HQ and clinics.
• Handle and follow up on operational feedback, complaints and enquiries.
• Maintain operational records, trackers and management reports, including clinic performance data and month-end reporting.
• Identify operational gaps and support process improvements to enhance efficiency, service quality and patient experience.
• Conduct clinic visits and follow up on operational matters where required.
• Support Management in operational planning and other business requirements.

Other Responsibilities

• Assist in company events, on-site health screenings and outreach activities, including phlebotomy where required.
• Support other clinics, departments or business functions based on operational requirements.
• Perform any other duties as assigned by the Company.

Requirements

• NITEC, Higher NITEC, Diploma or equivalent qualification, preferably in Healthcare, Nursing, Business Administration or a related discipline.
• Candidates with a nursing background are welcome to apply.
• Phlebotomy skills or experience will be an added advantage.
• Prior experience in healthcare, clinic operations or patient service will be an advantage.
• Good communication, coordination and interpersonal skills.
• Proactive, resourceful and able to multitask in a fast-paced environment.
• Comfortable with both operational and patient-facing responsibilities.
• Willing to travel between clinic locations and support events when required.