Senior Officer, Middleware Administrator, Group Infrastructure & Platform Services

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

United Overseas Bank Ltd in Singapore seeks a Middleware Administrator with 1-2 years of hands-on experience to manage IBM MQ, IBM Connect:Direct and Apache Kafka in a distributed environment.

You will monitor availability, performance and DR readiness, participate in RCA for critical incidents, and provide 24x7 on-call support alongside L1 teams, ensuring high availability and resilience of middleware platforms across Linux and Windows.

Qualifications

• Degree in Information Technology, Computer Science, Engineering, or equivalent relevant experience.
• 1-2 years of experience in infrastructure, middleware, or related technology support role.
• Practical knowledge of IBM MQ, IBM Connect:Direct, or Apache Kafka.
• Good knowledge of Linux/Unix environments.
• Understanding of incident troubleshooting and production support practices.
• Willingness to participate in a 24x7 on-call support roster.

Responsibilities

• Perform service recovery and administration of IBM MQ, IBM Connect:Direct, and Apache Kafka.
• Monitor the availability, performance and capacity of middleware platforms.
• Troubleshoot middleware incidents involving IBM MQ queue managers, channels, listeners, queues and message flows; Kafka brokers and topics.
• Participate in Disaster Recovery (DR) testing.
• Participate in Root Cause Analysis (RCA) for critical incidents.
• Provide 24x7 on-call support and collaborate with L1 monitoring teams.

Skills

On-call support

Incident management

Root Cause Analysis

Monitoring & troubleshooting

SLA awareness

Education

Bachelor's degree in IT/CS/Engineering

Tools

IBM MQ

IBM Connect:Direct

Apache Kafka

Confluent Control Center

Grafana

Splunk

Linux

Windows

Job description

Job Description

We are looking for a Middleware Administrator with 1-2 years of hands-on experience supporting enterprise middleware environments, preferably involving IBM MQ, IBM Connect:Direct, and Apache Kafka. The ideal candidate should have practical experience in the administration, monitoring, and troubleshooting of middleware platforms across distributed environments such as Linux and Windows. The role will focus primarily on middleware availability and resilience, including service recovery, Disaster Recovery (DR) testing, production issues troubleshooting, and participation in Root Cause Analysis (RCA) for critical incidents. The candidate should have a good understanding of high availability, performance monitoring, and operational support practices.

Job Responsibilities

• Perform service recovery and administration of IBM MQ, IBM Connect:Direct, and Apache.
• Monitor the availability, performance and capacity of middleware platforms.
• Troubleshoot middleware incidents involving: IBM MQ queue managers, channels, listeners, queues, and message flows
• Kafka brokers, topics, partitions, producers/consumers, and consumer lag
• Connect:Direct file transfer failures and connectivity issues
• Participate in Disaster Recovery (DR) testing.
• Participate in Root Cause Analysis (RCA) for critical and recurring incidents.
• Provide 24x7 on-call support.
• Work closely with L1 monitoring/support teams to investigate alerts, analyse middleware health, and proactively address potential service degradation.

Technical Skills & Expertise

• Middleware Systems: IBM MQ (Distributed), IBM Connect:Direct (NDM), Apache Kafka.
• Operating Systems: Red Hat Enterprise Linux (RHEL), Unix, Microsoft Windows
• Monitoring Tools: Splunk, Kafka monitoring tools (Confluent Control Center, Grafana).
• ITIL processes: incident management, problem management, root cause analysis, DR and Business Continuity

Job Requirements

• Degree in Information Technology, Computer Science, Engineering, or equivalent relevant experience.
• 1-2 years of experience in infrastructure, middleware, or any related technology support role.
• Practical knowledge of IBM MQ, IBM Connect:Direct, or Apache Kafka.
• Good knowledge of Linux/Unix environments.
• Understanding of incident troubleshooting and production support practices.
• Willingness to participate in a 24x7 on-call support roster.

Preferred Certifications (Optional)

• ITIL Foundation Certification
• Confluent Certified Administrator for Apache Kafka
• IBM Certified System Administrator - IBM MQ / Connect Direct.
• Red Hat Certified System Administrator (RHCSA) or Equivalent Linux Certification

Additional Requirements

Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site