Senior Officer, Engineering Support Analyst (Identity Management)

United Overseas Bank Limited; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking an experienced IT production support specialist to engage in daily incident management, deployments, and problem resolution. You will collaborate with product support, development, and other teams to drive permanent fixes and system improvements.

The role covers liaison with stakeholders, health checks, script development, and after-hours standby for major incidents, contributing to the overall stability of critical applications for the bank.

Qualifications

• Bachelor degree in Computer Science or related field.
• 3+ years of relevant experience, preferably in a finance institution.
• Strong knowledge of Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux/Unix/Windows Server OS.
• Proficiency in Python, Java, JavaScript; networking basics incl. load balancers, firewalls, SSL.
• Directory services: LDAP and AD, strong SQL skills and reporting tools.
• Excellent stakeholder management and multitasking abilities.

Responsibilities

• Engage in day-to-day support activities including incident and problem management.
• Perform production deployments and patch activities on supported applications and servers.
• Collaborate with product support and development for permanent resolution and changes.
• Provide first level support knowledge transfer and health checks.
• Work with stakeholders to improve stability of applications.
• Develop support documents and reports, drive audit requests and requirements.
• Develop Linux scripts as required.
• Provide after-hours standby support for emergencies and major incidents.
• Drive improvements through relationships with cross-team managers.
• Correlate events across systems to surface and resolve underlying issues.

Skills

Oracle Identity Governance 12c

Oracle Database

WebLogic

BI Publisher

Oracle Connectors

Linux

Unix

Windows Server OS

Python

Java

JavaScript

Load balancers

Firewalls

SSL

LDAP

AD

Oracle SQL

Reporting tools

Stakeholder management

Education

Bachelor's degree in Computer Science or related field

Tools

Oracle Identity Governance 12c

Oracle Database

WebLogic

BI Publisher

Oracle Connectors

Linux

Unix

Windows Server OS

Python

Java

JavaScript

LDAP

AD

Oracle SQL

Job description

Company

1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Responsibilities

• Engage in day-to-day support activities including incident and problem management.
• Perform production deployments, patch activities on the supported applications and servers.
• Work with product support/development team for permanent resolution/change review – all types including enhancements, bug fixes, etc.
• Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
• Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
• Develop support operational documents to summarize common support issues.
• Develop reports and drive audit RFI’s and requirements.
• Develop Linux scripts based on the requirements.
• Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.
• Drive improvements through influence and strong relationships with managers in other teams.
• Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.

Requirements

• Bachelor Degree in Computer Science or related field.
• At least 3 years’ relevant experience preferably in a Finance Institution.
• Strong working knowledge on Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration, performance tuning and troubleshooting.
• Working knowledge of Python, Java, Java Scripts, Knowledge in network infrastructure like Load balancers, Firewalls, SSL etc.
• Working Knowledge on Directory - LDAP and AD Databases.
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries with hands on experience with reporting tools along with excellent computational ability.
• Effective communication skills, requires excellent stakeholder management skills, has ability to multitask effectively and need to be a good team player.
• Work independently with minimal to no supervision.

Additional Requirements

Be a Part of the UOB Family

Equal Opportunity

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Culture and Values

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

Ratings

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings.

With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.