Senior Officer/Manager, Customer Service, Contact Center

UOB; Singapore; Vor Ort; SGD 48.000 - 72.000; Vollzeit

Zusammenfassung

United Overseas Bank Limited (UOB) in Singapore is seeking a Senior Officer/Manager, Customer Service, Contact Center for an onsite role in the Central Region (City Area). You will handle inquiries via phone, email and social media with accuracy and empathy, promoting digital tools and self-service options.

The ideal candidate holds a Diploma or degree with at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced environment, including

Qualifikationen

• Diploma or equivalent qualification required; a degree is an advantage.
• 1 year of customer service experience is preferred, ideally in a contact centre or financial services.
• Excellent verbal and written communication skills are essential.

Aufgaben

• Respond to customer inquiries via phone, email, written correspondence, and social media with professionalism and efficiency.
• Ensure all interactions meet service standards and turnaround times with accuracy and empathy.
• Maintain confidentiality and adhere to internal policies and regulatory requirements; resolve issues or escalate as needed.
• Document all interactions in the case management system to ensure traceability and compliance.
• Guide customers on banking services and digital tools, promoting self-service options where appropriate.
• Collaborate with internal teams to ensure seamless resolution of customer concerns.

Kenntnisse

Customer service

Communication

Multitasking

Empathy under pressure

Ausbildung

Diploma or equivalent qualification

Bachelor’s degree in Business/Finance or related field

Jobbeschreibung

Senior Officer/Manager, Customer Service, Contact Center# Careers## Senior Officer/Manager, Customer Service, Contact CenterApply: Onsite: Central Region (City Area): Full time: Posted Today: End Date: January 30, 2027 (30+ days left to apply): JR64848Company: 1011 United Overseas Bank Ltd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow. **Job Description*** Respond to customer inquiries received via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency.* Ensure all customer interactions are handled with a high level of accuracy, empathy, and in accordance with established service standards and turnaround times.* Ensure customer requests are addressed promptly, with urgency when required.* Maintain strict confidentiality of customer data and adhere to internal policies and regulatory requirements.* Accurately identify and resolve customer issues, escalating complex cases to relevant departments when necessary.* Guide customers on available banking services and digital tools, promoting self-service options where appropriate.* Document all customer interactions in the case management system to ensure traceability and compliance.* Collaborate with internal teams to ensure seamless resolution of customer concerns.**Job Requirements:*** Diploma or equivalent qualification; a degree in Business, Finance, or related field is an advantage.* Customer service experience (minimum 1 year) is an advantage, preferably in a contact centre or financial services environment.* Fresh graduates with a strong willingness to learn and a customer-first mindset are also encouraged to apply.* Excellent verbal and written communication skills.* Ability to work in a fast-paced environment and manage multiple tasks effectively.* Demonstrate composure and empathy under pressure, particularly during difficult customer interactions.* Willingness to work shifts, weekends, public holidays, and perform overtime when required.## **Additional Requirements**Be a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.