Senior Manager / VP – End User Services (EUC) Planning & Enablement

Charterhouse Partnership; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Charterhouse Partnership is seeking an experienced End User Services (EUC) Planning & Enablement Lead to drive regional EUC strategy, service transformation, and digital workplace initiatives across APAC. You will lead EUC strategy, planning, and roadmaps aligned with global objectives, and oversee major initiatives across the region.

The role requires 10+ years in IT Service Delivery or EUC within multinational financial services, with strong leadership and cross-functional collaboration

Qualifications

• Experience leading regional EUC/IT service delivery programs.
• Proven leadership experience managing regional teams and driving large-scale IT transformation initiatives.
• Excellent stakeholder management, strategic planning, communication, and project management skills.
• PMP, ITIL, CSM, Microsoft certifications (MS-900, MD-101) or equivalent certifications are advantageous.

Responsibilities

• Lead End User Services strategy, planning, and service roadmap aligned with regional and global objectives.
• Drive digital workplace transformation and major EUC initiatives across APAC.
• Partner with business and technology stakeholders to translate business needs into practical technology solutions.
• Oversee project delivery, budget planning, governance, and resource management for regional EUC initiatives.
• Lead service improvement programs focused on user experience, collaboration, productivity, security, and operational excellence.
• Manage senior stakeholder relationships across regional and global teams while leading cross-functional collaboration.

Skills

Strategic planning

Leadership

Stakeholder management

Project management

Communication

Education

Bachelor's degree in IT / Computer Science / Engineering

MBA advantageous

Tools

Microsoft 365

Intune

Endpoint Management

Windows client security

Zscaler Private Access

Teams

Zoom

WebEx

Job description

A leading financial institution is seeking an experienced End User Services (EUC) Planning & Enablement Lead to drive regional EUC strategy, service transformation, and digital workplace initiatives across APAC.

Key Responsibilities

• Lead End User Services strategy, planning, and service roadmap aligned with regional and global objectives.
• Drive digital workplace transformation and major EUC initiatives across APAC.
• Partner with business and technology stakeholders to translate business needs into practical technology solutions.
• Oversee project delivery, budget planning, governance, and resource management for regional EUC initiatives.
• Lead service improvement programs focused on user experience, collaboration, productivity, security, and operational excellence.
• Manage senior stakeholder relationships across regional and global teams while leading cross-functional collaboration.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related discipline (MBA is advantageous).
• 10+ years of experience in IT Service Delivery, End User Services, or EUC within a multinational enterprise or financial services environment.
• Proven leadership experience managing regional teams and driving large-scale IT transformation initiatives.
• Strong expertise across Microsoft 365, Intune, Endpoint Management, Windows client security, Zscaler Private Access, Teams, Zoom, WebEx, and endpoint security technologies.
• Experience delivering measurable business outcomes through technology transformation and service improvement initiatives.
• Excellent stakeholder management, strategic planning, communication, and project management skills.
• PMP, ITIL, CSM, Microsoft certifications (MS-900, MD-101) or equivalent certifications are advantageous.