Senior Manager, Service Innovation & Automation

Ministry of Home Affairs; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

The Ministry of Home Affairs' HRSC, specifically the Business Excellence & Service Branch, seeks a Service Innovation professional to drive BPM projects, lead automation initiatives, and enhance service delivery. You will leverage Python, UiPath, PowerAutomate, and Excel VBA to design robust solutions and improve efficiency, while promoting WOG platform adoption across the organisation.

Responsibilities include planning surveys, stakeholder engagement, and fostering a culture of continuous

Qualifications

• Strong stakeholder management and excellent communication skills to engage diverse levels of stakeholders and drive organisation-wide improvement initiatives and innovation.
• Proficient in automation tools (e.g. Python (required), UiPath, PowerAutomate, Excel VBA) and strong project management skills to deliver tech-enabled initiatives on time.
• Proficient in AI tools and their application in workflow automation.
• Knowledgable on Whole-of-Government (WOG) platforms (e.g. GatherSG, Plumber, Sensemaker).
• Strong facilitation skills with analytical capabilities to lead in group discussions on process redesigns in the context of automation.
• Knowledge of HR operations and Business Process Reengineering will be an advantage.

Responsibilities

• Drive Business Process Reengineering projects to improve HRSC's service delivery and productivity which include policy and process reviews, automation and effective use of Behavioral Insights or Design Thinking methodologies
• Leverage data analysis and digital tools to streamline processes, enhance decision-making and deliver measurable service outcomes
• Deliver automation projects on time using tools such as Python, UiPath, PowerAutomate, Excel VBA, ensuring that solutions are robust and meet business needs
• Leads the adoption and effective use of Whole-of-Government (WOG) platforms (e.g. GatherSG, Plumber, Sensemaker) across the organisation to streamline processes and improve service delivery
• Identify and opportunities to integrate AI tools into existing workflows and automation pipelines, improving operational efficiency and effectivenes
• Plan, design and implement surveys to gather feedback from customers and stakeholders
• Oversees internal events to foster a culture of innovation and continuous improvement within HRSC

Skills

Stakeholder management

Communication skills

Automation tools

Python

UiPath

PowerAutomate

Excel VBA

AI in workflows

Facilitation

Project management

Tools

UiPath

PowerAutomate

Excel VBA

Job description

The Ministry of Home Affairs' HRSC, specifically the Business Excellence & Service Branch, seeks a Service Innovation professional to drive BPM projects, lead automation initiatives, and enhance service delivery. You will leverage Python, UiPath, PowerAutomate, and Excel VBA to design robust solutions and improve efficiency, while promoting WOG platform adoption across the organisation.

Responsibilities include planning surveys, stakeholder engagement, and fostering a culture of continuous