Senior Manager/Program Lead, Facilities Management Centre

TDCX; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

TDCX in Singapore seeks a senior leader to drive the long-term facilities management roadmap, incorporating data-driven practices and smart building tech to boost asset reliability and service standards.

You will oversee end-to-end IFM across multi-site accounts, align internal units with technical teams and external contractors, and lead budgeting, resource optimization, and contract negotiations to maximize service value.

Qualifications

• CFME Tier 2, Workplace Safety & Health (WSH), and Fire Safety Manager (FSM) credentials.
• 10+ years in Facilities Management, Integrated Facilities Management (IFM), or Real Estate.
• 5–8 years in senior leadership overseeing large multi-site portfolios (engineering/tech environments preferred).
• End-to-end IFM delivery with expertise in building systems, facility operations, and compliance frameworks.
• Exceptional project management track record delivering complex infrastructure initiatives.
• Strong executive stakeholder engagement, analytical problem-solving, and change management capabilities.

Responsibilities

• Formulate and execute the long-term FMC roadmap; introduce data-driven practices, smart building technologies, and industry best practices to boost asset reliability and service standards.
• Oversee end-to-end IFM execution across multi-site accounts, ensuring alignment between internal units, technical teams, and external contractors.
• Formulate operational/capital budgets, optimize resources, and lead high-stakes contract negotiations to maximize service value.
• Maintain rigorous oversight of maintenance schedules, emergency readiness, statutory compliance, and environmental standards across all sites.
• Champion team development, performance management, and technical upskilling while fostering a safety-first culture.

Skills

CFME Tier 2

WSH FSM

FM/IFM leadership

End-to-end IFM delivery

Project management

Stakeholder engagement

Change management

Analytical problem-solving

Job description

• Formulate and execute the long-term FMC roadmap; introduce data-driven practices, smart building technologies, and industry best practices to boost asset reliability and service standards.
• Oversee end-to-end IFM execution across multi-site accounts, ensuring seamless alignment between internal business units, technical teams, and external contractors.
• Formulate operational/capital budgets, ensure resource optimization, and lead high-stakes contract negotiations to maximize service value.
• Maintain rigorous oversight of maintenance schedules, emergency readiness, statutory compliance, and environmental standards across all sites.
• Champion team development, performance management, and technical upskilling while fostering a high-performance, safety-first culture.

Requirements

• Preferred CFME Tier 2, Workplace Safety & Health (WSH), and Fire Safety Manager (FSM).
• Minimum 10 years in Facilities Management, Integrated Facilities Management (IFM), or Real Estate.
• 5–8 years in senior leadership managing large, multi-site portfolios (engineering- or technology-driven environments preferred).
• Proven end-to-end IFM delivery with deep expertise in building systems, facility operations, maintenance strategies, and statutory compliance frameworks.
• Exceptional project management skills with a track record of successfully executing complex infrastructure initiatives.
• Strong executive stakeholder engagement, analytical problem-solving, and proven change management capabilities.

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