Senior Manager – Program & Account Management

LTM LIMITED Singapore Branch; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

LTM LIMITED Singapore Branch is seeking a Senior Manager to lead large-scale transformation programs in Retail & CPG, drive demand generation, and manage strategic client accounts. The role blends delivery leadership with client relationship management and analytics-driven consulting.

Ideal candidates have a background in Retail & CPG, strong stakeholder management, and demonstrated ability to deliver on multi-market programs with accountability for outcomes.

Qualifications

• 10-15 years of relevant experience in consulting / IT services / analytics-driven roles.
• Experience in global, multi-market delivery environments.
• Readiness to travel occasionally.

Responsibilities

• Lead end-to-end delivery of large-scale transformation programs in Retail & CPG.
• Drive demand generation and management for strategic client engagements.
• Own and grow key strategic customer relationships and ensure satisfaction.

Job description

Senior Manager - Program, Analytics & Account Management with Retail & CPG background.

Role Overview

We are looking for a senior professional (10-15 years' experience) to lead large-scale transformation programs, drive demand generation, and manage strategic client account within the Retail & CPG domain. The role blends delivery leadership, customer & stakeholder management.

Key Responsibilities

1. Program & Project Management

• Lead end-to-end delivery of complex transformation programs across Retail & CPG
• Manage multiple concurrent programs ensuring adherence to timelines, cost, and quality
• Establish strong governance frameworks (RAID, KPIs, executive reporting)
• Ensure profitable and sustainable delivery
• Drive budgeting, forecasting, and financial governance

2. Demand Generation & Management

• Drive proactive demand generation through strategic client engagement
• Identify and convert new opportunities aligned with business and digital transformation goals
• Partner with sales and solution teams to build a strong pipeline

3. Account Management

• Own and grow key strategic customer contacts
• Ensure high customer satisfaction and manage escalations
• Drive revenue growth through cross-sell and upsell initiatives supporting sales

4. Business Analysis & Consulting

• Lead requirements gathering, solution design, and business case creation
• Provide domain-driven insights across retail operations, supply chain, and CX
• Bridge business needs with technology solutions

7. Stakeholder Management

• Engage senior stakeholders (CXO / Business Heads) as a trusted advisor
• Align cross-functional teams across business, technology, and analytics
• Ensure clear and transparent communication
• Also, willing to roll up the sleeves and communicate with multiple layers of client organization to gain mindset

8. Leadership & Accountability

• Demonstrate strong ownership and accountability for delivery and business outcomes
• Lead and mentor teams to drive high performance
• Deliver executive-level communication and reporting

Required Skills & Competencies

• Communication: Strong executive presence and articulation
• Stakeholder Management: Ability to influence and manage senior stakeholders
• Program & Project Management: Expertise in handling complex, multi-track programs
• Demand Generation: Proven experience in pipeline creation and conversion
• Business Analysis: Strong analytical and problem-solving skills
• Accountability: Results-driven ownership and growth mindset

Domain Expertise

Retail & CPG domain experience, including:

• POS, merchandising, and supply chain operations
• Inventory optimization and omnichannel initiatives
• Customer experience and loyalty programs

Qualifications & Eligibility

• 10-15 years of relevant experience in consulting / IT services / analytics-driven roles
• Experience working in global, multi-market delivery environments
• Readiness to travel occasionally

Preferred Attributes

• Experience in digital transformation and analytics-led initiatives
• Exposure to SAP, Salesforce, POS, and data and analytics platforms
• Strong consultative and commercial mindset

Success Metrics (KPIs)

• Program delivery (on-time, on-budget, quality)
• Demand generation and conversion performance
• Growth and customer satisfaction