Senior Program Manager

LTM; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

LTM in Singapore seeks a Senior Manager to lead large-scale transformation programs in the Retail & CPG sector. The role involves delivering complex engagements, driving demand generation, and managing key client accounts with senior stakeholder engagement.

You will oversee requirements gathering, solution design, and business case creation, bridging business needs with technology solutions while mentoring delivery teams and ensuring high performance.

Qualifications

• 10–15 years of relevant experience in consulting / IT services / analytics-driven roles.
• Readiness to travel occasionally.
• Mandatory: Singapore PR or Singapore Citizenship.

Responsibilities

• Lead end-to-end delivery of complex transformation programs across Retail & CPG.
• Manage multiple concurrent programs with adherence to timelines, cost, and quality.
• Establish governance frameworks (RAID, KPIs, executive reporting).
• Drive budgeting, forecasting, and financial governance.

Skills

Communication

Stakeholder Management

Program & Project Management

Demand Generation

Business Analysis

Accountability

Tools

SAP

Salesforce

POS

Analytics platforms

Job description

Job De ion: Senior Manager – Program, Analytics & Account Management with Retail & CPG background.

Role Overview

We are looking for a senior professional (10–15 years experience) to lead large-scale transformation programs, drive demand generation, and manage strategic client account within the Retail & CPG domain. The role blends delivery leadership, customer & stakeholder management.

This role is based in Singapore and requires candidates who are currently located in Singapore with valid work authorization (Singapore PR or Singapore Citizenship), enabling seamless engagement with regional clients and stakeholders.

Key Responsibilities

1. Program & Project Management

• Lead end-to-end delivery of complex transformation programs across Retail & CPG
• Manage multiple concurrent programs ensuring adherence to timelines, cost, and quality
• Establish strong governance frameworks (RAID, KPIs, executive reporting)
• Ensure profitable and sustainable delivery
• Drive budgeting, forecasting, and financial governance

2. Demand Generation & Management

• Drive proactive demand generation through strategic client engagement
• Identify and convert new opportunities aligned with business and digital transformation goals
• Partner with sales and solution teams to build a strong pipeline

3. Account Management

• Own and grow key strategic customer contacts
• Ensure high customer satisfaction and manage escalations
• Drive revenue growth through cross-sell and upsell initiatives supporting sales

4. Business Analysis & Consulting

• Lead requirements gathering, solution design, and business case creation
• Provide domain-driven insights across retail operations, supply chain, and CX
• Bridge business needs with technology solutions

7. Stakeholder Management

• Engage senior stakeholders (CXO / Business Heads) as a trusted advisor
• Align cross-functional teams across business, technology, and analytics
• Ensure clear and transparent communication
• Also, willing to roll up the sleeves and communicate with multiple layers of client organization to gain mindset

8. Leadership & Accountability

• Demonstrate strong ownership and accountability for delivery and business outcomes
• Lead and mentor teams to drive high performance
• Deliver executive-level communication and reporting

Required Skills & Competencies

• Communication: Strong executive presence and articulation
• Stakeholder Management: Ability to influence and manage senior stakeholders
• Program & Project Management: Expertise in handling complex, multi-track programs
• Demand Generation: Proven experience in pipeline creation and conversion
• Business Analysis: Strong analytical and problem-solving skills
• Accountability: Results-driven ownership and growth mindset

Domain Expertise

• Retail & CPG domain experience, including:
• POS, merchandising, and supply chain operations
• Inventory optimization and omnichannel initiatives
• Customer experience and loyalty programs

Qualifications & Eligibility

• 10–15 years of relevant experience in consulting / IT services / analytics-driven roles
• Experience working in global, multi-market delivery environments
• Readiness to travel occasionally
• Mandatory: Singapore PR or Singapore Citizenship

Preferred Attributes

• Experience in digital transformation and analytics-led initiatives
• Exposure to SAP, Salesforce, POS, and data and analytics platforms
• Strong consultative and commercial mindset

Success Metrics (KPIs)

• Program delivery (on-time, on-budget, quality)
• Demand generation and conversion performance
• Growth and customer satisfaction