Manager/Senior Manager, Patient Advocacy and Support Office

National University Health System; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National University Health System (NUHS) in Singapore seeks a Manager/Senior Manager to advance patient and caregiver partnership, turning lived experience into insights and system improvements. Reporting to the GCPO, you will collaborate with patients, carers, and healthcare teams to drive meaningful change.

You will lead strategic initiatives, design stakeholder engagement activities, and oversee surveys to inform leadership decisions.

Qualifications

• 8+ years in healthcare, public sector, or related settings.
• Ability to analyze complex issues and provide practical recommendations.
• Experience building partnerships across diverse stakeholders.
• Strong written and verbal communication, adaptable to diverse audiences.

Responsibilities

• Lead initiatives on patient experience and community engagement.
• Design and run stakeholder engagement workshops and co-design.
• Conduct surveys, interviews, focus groups, and evidence gathering.
• Analyse insights to inform decisions and improvements.
• Build partnerships with patients, carers, and community groups.
• Develop programmes and capability-building frameworks.
• Prepare reports and recommendations for senior leadership.

Skills

Interpersonal skills

Facilitation

Stakeholder engagement

Survey design

Qualitative inquiry

Evidence synthesis

Communication skills

Strategic thinking

Coalition building

Project management

Job description

Overview

The Manager/Senior Manager plays a key role in advancing NUHS's work in care partnership. Reporting to the Group Chief Patient Officer (GCPO), the role works with patients, carers, external partners and healthcare teams to translate lived experience into insights, partnerships, service improvement, and system change.

Job Responsibilities

• Lead strategic initiatives related to patient experience, patient and caregiver partnership, and community engagement.
• Design and facilitate stakeholder engagement, workshops, consultations and co-design activities.
• Conduct and oversee surveys, interviews, focus groups and other forms of evidence gathering.
• Analyse and synthesise insights to inform organisational decision-making and improvement.
• Build and sustain partnerships with patients, carers, community organisations and healthcare stakeholders.
• Develop and implement programmes, frameworks and capability-building initiatives.
• Prepare reports, presentations and recommendations for senior leadership.

Job Requirements

• At least 8 years of relevant experience in healthcare, public sector, community, research or transformation settings.
• Excellent interpersonal, facilitation, and stakeholder engagement skills.
• Understanding of survey design, qualitative inquiry, and evidence synthesis.
• Ability to analyse complex issues and develop practical recommendations.
• Experience building partnerships, networks or communities across diverse stakeholders.
• Strong written and verbal communication skills with the adaptive ability to connect with diverse audience, varying from members of public, external organisations to senior leaders.
• Equally fluent in both strategic thinking and hands-on implementation, as a team player or individual contributor.
• Able to prioritise and manage multiple initiatives
• Proven ability to lead initiatives through coalition building from concept to implementation.