Senior Manager (Ops-Policy, Leave Unit - Masterplanning Team)

Ministry of Social and Family Development, Singapore (MSF); Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Family Life Group (FLG) is seeking an Ops-Policy officer in the Masterplanning Team to drive the end-to-end design and implementation of Government-Paid Leave Schemes (GPLS). You will operate at the intersection of policy, legislation, operations, and system design to translate policy intent into workable, system-ready solutions and to shape how national policies are operationalised.

A background in ops-policy and service delivery, with strong analytical and communication skills, is preferred to

Qualifications

• Policy analysis skills, with the ability to translate legislation into operational frameworks.
• Strong stakeholder management across policy, legal and operational domains.
• Experience in process design and service improvement is advantageous.
• Data analysis capabilities to assess implementation effectiveness and identify trends.

Responsibilities

• Lead ops-policy reviews on complex workstreams, including GPLS design and refinement.
• Collaborate with policy and legislative stakeholders (e.g. AGC) for amendments.
• Balance policy objectives with operational realities and priorities.
• Engage MOM, Tripartite Partners and Companies to ensure effective implementation.
• Develop clear policy positions and actionable recommendations.

Skills

Policy analysis

Stakeholder mgmt

Data analysis

OKRs

Policy design

Job description

At Family Life Group (FLG), our mission is to build strong and resilient families, and support them through all stages of life towards the vision of making Singapore a great place for families. The Services Division administers Government services and schemes that enable and encourage family formation.

The Leave Unit administers the Government-Paid Leave Schemes (GPLS), which support parents in having and raising children. The Leave Unit oversees the end-to-end delivery of GPLS, including reimbursement processing for employers and self-employed persons, while ensuring consistent and accurate implementation.

Role Summary

Do you have the passion to support Singaporeans in starting and raising families?

As an Ops-Policy officer in the Masterplanning Team, you will drive the end-to-end design and implementation of Government-Paid Leave Schemes (GPLS).

You will operate at the intersection of policy, legislation, operations, and system design to translate policy intent into implementable, system-ready solutions. You will play a central role in shaping how national policies are operationalised, ensuring they are not only sound in intent, but also workable in practice and resilient in execution.

Key Responsibilities

1. Ops-Policy

• Lead ops-policy reviews on complex workstreams, including the design and refinement of Government-Paid Leave schemes.
• Collaborate closely with policy and legislative stakeholders to support Marriage & Parenthood initiatives, including working with the Attorney-General’s Chambers (AGC) and Legal Unit where legislative amendments (e.g. CDCA) are required.
• Balance policy objectives with operational realities, situating issues within broader Ministry and Whole-of-Government priorities.
• Engage key stakeholders (e.g. MOM, Tripartite Partners and Companies) to ensure effective implementation.
• Develop clear policy positions and recommendations, synthesising technical detail and trade-offs into coherent courses of action.

2. Masterplanning

• Serve as the "nerve centre" for the Leave Unit, ensuring coherence across policy intent, operations, systems, and end-to-end processes.
• Drive alignment between policy design and system/operational implementation to enable scalable and sustainable delivery.
• Embed governance considerations, including compliance and misuse prevention, into scheme and workflow design.
• Analyse operational data and ground feedback to identify systemic issues and drive upstream improvements.

3. Performance Monitoring & Analytics

• Lead the development and management of performance tracking frameworks (e.g. OKRs).
• Define key metrics and monitor progress against strategic objectives.
• Deliver regular insights and analysis to support decision‑making, accountability, and continuous improvement.
• Strong policy analysis skills, with the ability to translate legislation into implementable operational frameworks
• Experience in process design and service improvement
• Data analysis capabilities to assess implementation effectiveness and identify trends
• Strong stakeholder management skills, including working with policy, legal, and operational stakeholders
• Excellent written and verbal communication skills
• Initiative and drive to identify and implement improvements
• Adaptability in a dynamic policy and operational environment
• At least 5 years of relevant experience in ops-policy and/or service delivery is preferred