Senior Manager, Merchant Risk Operations, APAC

Seoulstart; Singapore; On-site; SGD 180,000 - 320,000; Full time

Job summary

Seoulstart seeks a seasoned APAC Merchant Risk Leader to guide risk operations for Payments across Asia-Pacific. You will build and own threat detection, investigations, and escalation workflows while ensuring service quality and customer impact are tightly managed.

The role requires extensive payments/fintech experience, deep expertise in merchant risk and compliance, and a proven ability to lead senior ICs across multiple locations.

Qualifications

• 8+ years in payments/fintech with 3+ years people management.
• Deep expertise in merchant credit, fraud, or brand risk and compliance management.
• Proven track record leading senior ICs across multiple locations.

Responsibilities

• Lead APAC Merchant Risk Operations team for Payments products.
• Own APAC merchant risk SLAs, quality, loss metrics, and customer impact.
• Oversee merchant monitoring, investigation, and escalation workflows across APAC.

Skills

Risk leadership

Payments expertise

People management

Fraud & compliance

Job description

• Lead APAC Merchant Risk Operations team for Payments products
• Own APAC merchant risk SLAs,quality,loss metrics,and customer impact
• Oversee merchant monitoring,investigation,and escalation workflows across APAC

What they want

• Eight plus years in payments,fintech,or acquiring with three plus years managing people
• Deep expertise in merchant credit,fraud,or brand risk and compliance management
• Proven track record leading senior ICs across multiple locations

Nice to have

• Strong analytical skills using dashboards and data tools to measure impact
• Experience scaling risk operations at global fintech or top-tier payments companies
• Partnered with Product and Engineering on risk tooling,automation,and AI or ML

Seoulstart's read

Work authorization Not stated, verify with recruiter

Language beyond English Mandarin preferred

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify work-pass eligibility, language requirements, and remote allowances directly with the recruiter.