Our client is seeking an experienced Senior Manager, Facilities & Property Management to lead the planning, operations and maintenance of its property portfolio. You will lead a team and manage service providers to ensure buildings and facilities are safe, compliant, reliable and cost-efficient, while delivering a positive experience for tenants, customers and guests.
Key Responsibilities
- Develop and implement the annual facilities management strategy, including capital expenditure (CAPEX) and operating expenditure (OPEX) budgets.
- Lead long-term maintenance, upgrading and replacement planning for buildings, facilities and mechanical and electrical (M&E) systems.
- Monitor expenditure, manage operating costs and identify opportunities to improve efficiency.
- Support asset enhancement projects and building lifecycle management.
Operations & Maintenance
- Oversee daily facilities operations and maintenance across mall and office properties.
- Manage preventive and corrective maintenance for air-conditioning and mechanical ventilation (ACMV), electrical, plumbing and sanitary systems, fire protection systems, lifts, escalators and Building Management Systems.
- Maintain building system performance and reliability while minimising downtime.
- Conduct regular inspections and implement improvements to building performance and tenant satisfaction.
Contractor & Service Provider Management
- Manage outsourced cleaning, security, pest control, landscaping and maintenance service providers.
- Monitor performance against agreed KPIs, service standards and service-level agreements.
- Review quotations, contracts, maintenance schedules and completed works.
- Ensure contractors comply with workplace safety and applicable statutory requirements.
Tenant & Stakeholder Management
- Coordinate tenant fit-out, reinstatement and operational requirements in accordance with building guidelines and authority requirements.
- Address tenant feedback, maintenance requests and operational issues promptly.
- Coordinate maintenance and upgrading works with tenants and internal stakeholders to minimise disruption.
- Support tenant engagement and operational coordination activities.
Compliance, Safety & Sustainability
- Ensure compliance with applicable statutory and authority requirements, including those of BCA, SCDF, MOM and NEA.
- Oversee safety inspections, audits and risk assessments, and support emergency preparedness and fire safety management.
- Support incident investigations, reporting and corrective actions.
- Monitor utility consumption and drive energy-saving and sustainability initiatives.
- Support Green Mark certification, ESG programmes and continuous improvements across the properties.
Job Requirements
- Degree in Facilities Management, Building Services, Mechanical or Electrical Engineering, or a related discipline.
- Minimum 8 years of facilities or property management experience, including at least 3 years at Senior Manager level.
- Experience managing retail malls, offices, mixed-use developments or hotels is preferred.
- Relevant professional qualifications or certifications in facilities management will be advantageous.
- Strong technical knowledge of building operations and M&E maintenance.
- Sound knowledge of Singapore statutory regulations and building compliance requirements.
- Proven people management, budgeting, contractor management and vendor negotiation skills.
- Strong communication, stakeholder management and problem-solving abilities.
- Willingness to work evenings or weekends when required for events, operational needs and emergencies.