Senior Manager, Enforcement Engagement & Partnerships

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Land Transport Authority (LTA) Singapore is seeking a Senior Manager/Manager, Enforcement Engagement to lead the section in engaging the public, volunteers and partners to improve compliance with LTA’s rules through education and partnerships. You will translate insights from enforcement trends and stakeholder feedback into new strategies and initiatives.

You will also oversee the enforcement volunteer programme, campaigns and education outreach, work with schools and corporate partners, build

Qualifications

• Minimum 6–8 years in stakeholder engagement or programme management.
• Strong strategic and systems thinking with ability to translate insights into action.
• Proven ability to build partnerships with corporate, public, education and community stakeholders.
• Experience planning and running public campaigns or behaviour change programmes.
• Willingness to work outside office hours for events and patrols.

Responsibilities

• Identify new opportunities, partnerships and initiatives to improve compliance by drawing insights from enforcement data, ground observations, behavioural trends, stakeholder feedback, emerging issues and good practices locally and overseas
• Develop promising approaches from idea to pilot to scale, including opportunities to apply technology, data and AI
• Lead the strategy and management of LTA's enforcement volunteer programme, covering recruitment, training, deployment, recognition and retention
• Conceptualise and drive compliance campaigns, from target audience and key messages to content, channels, execution and evaluation working with Corporate Communications and partners to explore new ways of reaching and influencing target audiences
• Work with schools and education stakeholders to promote safe and responsible behaviour among students, including managing the juvenile offender referral framework and expanding education programmes for young offenders
• Build partnerships with corporate stakeholders such as platform and fleet operators, to promote safe and responsible behaviour among their riders and drivers
• Build and maintain partnerships with grassroots organisations, public agencies and community groups, and plan targeted community engagement and outreach, including joint activities with enforcement officers at hotspots
• Set KPIs, evaluate how engagement efforts affect compliance, and use enforcement data and ground feedback to refine approaches and determine what works
• Prepare papers and briefs for senior management, and represent LTA at inter-agency and stakeholder platforms
• Lead and develop a team of officers, and oversee budgets, procurement and programme risks

Skills

Stakeholder engagement

Strategic thinking

Leadership

Public education

Data insights

Job description

Land Transport Authority (LTA) Singapore is seeking a Senior Manager/Manager, Enforcement Engagement to lead the section in engaging the public, volunteers and partners to improve compliance with LTA’s rules through education and partnerships. You will translate insights from enforcement trends and stakeholder feedback into new strategies and initiatives.

You will also oversee the enforcement volunteer programme, campaigns and education outreach, work with schools and corporate partners, build