Senior Manager, Ecosystem Development, Visa Direct

PowerToFly; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Visa Direct Senior Manager, Ecosystem Development will drive regional ecosystem enablement and expansion for Visa Direct across Asia Pacific, focusing on issuer optimization, acceptance quality, and scalability. You will collaborate with issuers, partners, and internal teams to identify opportunities, resolve friction points, and support priority initiatives in market expansion and regulatory readiness.

This role requires strong leadership, deep payments knowledge, and the ability to translate

Qualifications

• 10+ years in payments product management or related field.
• Deep knowledge of payments ecosystems and money movement models.
• Experience improving issuer/partner performance and acceptance quality.
• Strong collaboration with Legal, Risk, Compliance and Product teams.

Responsibilities

• Lead regional ecosystem strategy for Visa Direct with issuers, acquirers and partners.
• Drive issuer optimization to improve authorization, acceptance quality and data integrity.
• Enable market expansion and cross-border corridor activation for priority use cases.
• Oversee onboarding, activation, monitoring and issue resolution across ecosystem participants.
• Develop reporting, dashboards, and KPIs to track ecosystem performance and readiness.

Skills

Product management

Payments domain

Ecosystem optimization

Stakeholder management

Data analysis

Regulatory/compliance

Cross-functional collaboration

Strategic thinking

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

Visa Direct is a payment service that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate fund transfers/disbursements to Visa accounts around the world using push payment technology, i.e. Original Credit Transaction (OCT). Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g. payments to landscaper), funds disbursement (e.g. insurance claim disbursements), bill payment, cross-border remittance and more

TheSenior Manager, Ecosystem Developmentwill support regional ecosystem enablement and expansion forVisa Direct, with a strong focus onissuer optimization,ecosystem readiness, and the execution ofkey strategic ecosystem projectsacross Asia Pacific.

This role will be responsible for improving issuer and partner performance, enhancing acceptance quality, supporting operational scalability, and driving cross-functional initiatives that strengthen the Visa Direct ecosystem across domestic and cross-border use cases.

The Senior Manager will work closely with issuers, partners, and internal stakeholders to identify performance opportunities, resolve ecosystem friction points, and support priority initiatives related to market expansion, corridor activation, compliance, reporting, and operational excellence.

Key Responsibilities

• Support execution of the regional Visa Direct ecosystem strategy acrossissuers, acquirers, enablers, processors, and partners.
• Lead and supportissuer optimization initiativesaimed at improving authorization performance, approval rates, acceptance quality, data integrity, fraud outcomes, operational reliability, and overall issuer readiness.
• Partner with internal and external stakeholders to enablemarket expansion,cross-border corridor activation, and readiness for priority Visa Direct use cases.
• Manage issuer and partner readiness across the Visa Direct portfolio, including onboarding, activation, performance monitoring, issue resolution, and ongoing ecosystem health.
• Drive execution ofkey ecosystem projects, including initiatives related to issuer enablement, ecosystem scalability, acceptance improvement, operational efficiency, compliance readiness, and new capability deployment.
• Serve as a subject matter expert on technical, operational, product, and compliance requirements for issuers, clients, and ecosystem partners.
• Support ecosystem readiness in line with Visa rules, product requirements, network standards, regulatory expectations, and internal governance requirements.
• Assess the impact of policy, rule, product, and regulatory changes, and coordinate implementation of scalable, compliant solutions across relevant ecosystem participants.
• Monitor ecosystem performance, including approval rates, decline trends, fraud and risk metrics, data integrity, transaction quality, and operational health.
• Identify issuer-specific and ecosystem-wide performance gaps, develop action plans, and partner with cross-functional teams to drive measurable improvements.
• Drive process optimization and continuous improvement initiatives to improve execution, acceptance quality, efficiency, scalability, and partner experience.
• Develop and maintain reporting, dashboards, and KPIs to track issuer performance, ecosystem readiness, optimization progress, compliance status, and business outcomes.
• Collaborate cross-functionally with Product, Technology, Risk, Compliance, Client Services, Licensing, Commercialization, and regional market teams to support high-quality execution of ecosystem priorities.
• Support governance routines, business reviews, and executive updates related to issuer optimization, ecosystem performance, and strategic project delivery.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• At least 10 years of experience in payment services product management, solution development and/or development or process consulting environment
• Deep expertise in the payments industry, digital money movement, and ecosystem-based payment models.
• Strong understanding ofissuer processing, card-based flows, push-to-wallet flows, push-to-account flows, and domestic and cross-border money movement use cases.
• Knowledge of issuer performance drivers, including approval rates, decline management, fraud and risk controls, transaction data quality, operational readiness, and scheme/network requirements.
• Demonstrated experience supporting or leadingissuer optimization, ecosystem enablement, performance improvement, or payment acceptance initiatives.
• Experience contributing tostrategic ecosystem projectsinvolving multiple internal and external stakeholders.
• Familiarity with payment schemes, regulatory expectations, compliance requirements, AML considerations, and risk management practices.
• Experience working with Legal, Compliance, Risk, AML, Product, Technology, Client Services, and Commercialization teams.
• Proven ability to drive process improvements, performance optimization, reporting, and scalable execution in complex environments.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to translate complex technical, operational, and compliance topics into clear recommendations, action plans, and executive-level updates.
• Ability to manage multiple priorities in a global, matrixed organization
• Excellent problem-solving, organizational, analytical and influencing skills, with proven ability to take initiative and build strong, productive relationships

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.