Senior Manager (Communications Development)

Government Technology Agency (GovTech); Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Singapore Public Service is seeking a Senior Manager in the Communications Development Division to lead capability-building initiatives and policy development across PA's communications workforce. You will coordinate cross-functional projects, design knowledge resources and governance guidelines, and drive continuous improvement through data insights.

The role emphasizes stakeholder engagement, analytical thinking, and proactive leadership to transform organisational capability and knowledge

Qualifications

• Analytical and problem-solving skills to translate inputs into practical frameworks.
• Strong writing and speaking skills for reports, briefing papers, and presentations.
• Effective project management with cross-team delivery within deadlines.

Responsibilities

• Plan and implement capability-building initiatives across PA.
• Develop competency frameworks, career pathways and role definitions for communications officers.
• Design and maintain knowledge resources, playbooks, toolkits and best-practice guides; coordinate Communities of Practice.
• Develop policies, governance frameworks and operating guidelines for PA's communications function.
• Monitor effectiveness via data analysis and stakeholder feedback; prepare reports for management.
• Partner PA divisions to co-develop practical solutions and pilot AI-enabled tools and workflows.

Skills

Analytical & problem-solving

Written & verbal communication

Project management

Stakeholder engagement

Proactive mindset

Job description

What the role is

As a Senior Manager in the Communications Development Division (CoD), part of PA's Communications Group, you will support initiatives that strengthen PA's communications workforce through policy development, organisational planning and capability-building. Working with stakeholders across PA, you will help develop the frameworks, resources and initiatives that enable communications officers to succeed in their roles. This role offers opportunities to work on organisation-wide and cross-functional projects, gain exposure to policy and organisational planning, and contribute to the continuous development of PA's communications workforce. It is well suited for someone who enjoys solving organisational challenges, working with stakeholders, and turning ideas into practical solutions.

What you will be working on

You will support the planning and implementation of initiatives to strengthen PA's communications capabilities in the following areas:

• 1. Develop and review competency frameworks, career pathways, and role definitions for communications officers across PA.
• 2. Design and maintain knowledge management resources, including playbooks, toolkits, templates, and best practice guides. Coordinate Communities of Practice (CoPs) that enable communications officers to exchange ideas, build collective capability, and apply good practices in their day-to-day work.
• 3. Develop and review policies, governance frameworks, and operating guidelines that support PA's communications function to ensure clear accountability and streamlined operations across PA's communications teams.
• 4. Monitor and evaluate the effectiveness of capability-building initiatives through data analysis and stakeholder feedback, and prepare reports and recommendations for management to support evidence-based, continuous improvement of PA's communications function.
• 5. Partner stakeholders across PA divisions to understand capability needs, co-develop practical solutions, and pilot new approaches, including the adoption of AI-enabled tools and workflows to strengthen communications capability and improve how the organisation engages with communities.
• 6. Manage project coordination, budgets, and procurement processes to ensure the timely, compliant, and effective delivery of capability-building initiatives across PA.

What we are looking for

Experience: At least 3 to 5 years of relevant experience in strategic communications, organisational development, communications planning, policy development, or a related field.

Skills (Must-have):

• 1. Strong analytical and problem-solving skills, with the ability to translate research and stakeholder inputs into practical frameworks and actionable recommendations.
• 2. Strong written and verbal communication skills, including experience preparing reports, briefing papers, and presentations for diverse audiences.
• 3. Good project management skills, with the ability to coordinate multiple workstreams and deliver quality outcomes within timelines.
• 4. Strong stakeholder engagement and facilitation skills, with the ability to work effectively across teams, build consensus, and drive initiatives from concept through implementation.
• 5. A proactive and curious mindset, with genuine interest in improving organisational capability, knowledge sharing, and professional development.

Skills (Good-to-have):

• 1. Experience in policy development, organisational capability building, or knowledge management.
• 2. Experience managing professional networks or Communities of Practice.
• 3. Familiarity with public communications, community engagement, or the public sector.
• 4. Interest in AI applications for communications efficiency or workforce transformation.
• 5. Knowledge of a second language (Chinese, Malay, or Tamil) to engage with diverse communities.

http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.