Senior Manager (Clinical Support Operations)

National Neuroscience Institute; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National Neuroscience Institute in Singapore invites applications for an operations role supporting the Neuroscience Specialist Outpatient Clinic (NSOC). You will manage day-to-day processes and drive improvements across departments to deliver efficient, high-quality patient care.

Reporting to the Senior Assistant Director, Clinical Support Operations, you will lead PSAs, coordinate across teams, and implement strategies that align with NNI's objectives.

Qualifications

• Recognized degree with at least 8 years' experience, of which 2 years in management.
• Experience in clinical operations in a hospital or institution.
• Strong analytical, supervisory and interpersonal skills.
• Ability to manage pressure, multi-task and work independently in a fast-paced environment.
• Motivated, results-oriented with service-excellence focus in patient care.

Responsibilities

• Provide day-to-day operational support to NSOC and lead process improvements across departments.
• Plan, coordinate and evaluate operational activities within the specialist clinic.
• Lead a team of PSAs to deliver consistently excellent service quality to patients.
• Collaborate with other departments to implement strategically sound work plans and best practices.
• Ensure efficient processes aligned with the clinic's and organization’s strategic objectives.

Skills

Operations management

Leadership

Analytical skills

Interpersonal skills

Initiative under pressure

Education

Bachelor's degree in healthcare

Job description

You will provide day-to-day operational support to the Neuroscience Specialist Outpatient Clinic (NSOC) at NNI@TTSH, including managing improvement processes and projects undertaken by the departments. In addition, you will also support the Senior Assistant Director, Clinical Support Operations, as well as Deputy Head, NSOC and key leadership in COO’s office in delivering high standards of efficiency, service and quality patient care in alignment with the strategic objectives of NNI.

You will have the opportunity to plan, coordinate and evaluate the operational activities within our specialist clinic, and lead your team of PSAs in delivering consistently excellent service quality to patients. You will collaborate closely with other departments to put in place strategically sound work plans, best practices and ensure efficient processes for the clinic.

Requirement:

• Recognized degree with at least 8 years' relevant working experience of which at least 2 years’ in a managerial experience, preferably in the healthcare industry
• Have experience in clinical operations in a hospital or institution
• Possess strong analytical, supervisory and interpersonal skills
• Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment
• Motivated, results-oriented and focused on the service excellence aspect of patient care